We’re seeking a freelance Customer Care Specialist to serve as the first point of contact for our clients and prospects. Your mission will be to ensure every interaction is seamless, supportive, and professional.

About Hublead

Hublead is a sales productivity platform that integrates LinkedIn and LinkedIn Sales Navigator with HubSpot CRM.

With Hublead, sales teams can:

– Import LinkedIn contacts and companies directly into HubSpot.
– Automatically sync LinkedIn invitations, messages, and activity into HubSpot.
– Monitor performance through reports and dashboards.
– Enrich contact data with accurate email and phone information.

As we continue to grow, we’re looking for someone who can deliver the same high-quality support to our customers that our product provides to their sales teams.

What You’ll Be Doing

– Manage our customer inbox (email and chat).
– Respond promptly and clearly to product-related questions, especially about Hublead’s integration with HubSpot and LinkedIn.
– Forward sales or training inquiries to the appropriate team member.
– For bug reports:
– Collect detailed information from the customer.
– Attempt to replicate the issue.
– Create a clear summary for our technical team.
– Document frequently asked questions and contribute to improving our knowledge base and FAQs.

What We’re Looking For

– Excellent written English communication skills (must be clear, natural, and professional).
– Strong spoken English skills for smooth internal communication.
– Familiarity with HubSpot CRM or similar CRM platforms.
– Experience in customer support, ideally in a SaaS or tech environment.
– Detail-oriented, organized, and proactive.
– Comfortable working independently in a remote setting.
– Bonus: experience with LinkedIn Sales Navigator or other sales tools.

Practical Information

– Freelance, remote position.
– Part-time initially (around half a day), with potential to grow.
– Work directly with the founders.