Bloom is a comprehensive workplace design consultancy currently assisting one of our partners in hiring a Customer Experience Representative. As Talent Advisors, we’ll guide you through the recruitment process, serving as the connection between you and our Bloom Partner. At Bloom, we don’t rely on automated systems to screen resumes—each one is reviewed by a real person to ensure a fair and consistent hiring process. If selected, you’ll be joining our partner’s team directly. We’re excited to receive your application!

Hi, I’m Stephanie, VP of Operations at Poppy & Peonies—a vibrant and energetic brand that believes fashion and function should go hand-in-hand. We’re passionate about designing practical products that simplify everyday life.

My journey with Poppy & Peonies began eight years ago in a small office, packing orders. Today, I lead an amazing team that has helped us grow into new product categories and collaborate with exciting influencers and brands.

We’re committed to environmental responsibility and the well-being of animals. All our bags are crafted from premium vegan leather, and our entire product line is vegan, cruelty-free, and PETA-approved. We ship plastic-free using recycled, compostable, and biodegradable materials, and we’re always exploring ways to make our products and supply chain more sustainable.

About the Role

We’re excited to expand our team and are hiring a second Customer Experience Representative for a 14-month contract.

In this role, you’ll be the first point of contact for our customers, ensuring every interaction reflects our dedication to a warm, helpful, and memorable brand experience. You’ll help maintain our reputation for excellent service by answering questions, resolving issues, and providing thoughtful solutions that delight our customers.

This role is perfect for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering exceptional customer service. You’ll be a key part of our team, helping us connect with our community and uphold the high standards of the Poppy & Peonies brand.

The Opportunity

– Serve as the main point of contact for customers, ensuring professional and caring communication.
– Respond to customer inquiries through live chat (Tidio), email, and other platforms.
– Provide accurate information about our products, policies, and services.
– Resolve customer concerns and ensure they feel valued and satisfied.
– Troubleshoot orders using Shopify, Click Ship, and Loop.
– Collaborate with internal teams to address escalated issues and special requests.
– Share customer insights and feedback to help improve our service.

What You Bring

– Experience in customer service, particularly in DTC or e-commerce.
– Strong communication skills and the ability to handle challenging situations.
– Familiarity with live chat tools (we use Tidio) and customer service software.
– Experience with e-commerce platforms like Shopify, Click Ship, and Loop.
– A team-oriented mindset and willingness to collaborate.
– Flexibility and adaptability in a dynamic work environment.
– A patient, positive, and professional approach to customer interactions.

Don’t worry if you don’t meet every requirement—we value curiosity and growth. If you’re excited about this opportunity and bring some of these qualities, we’d love to hear from you!

The Recruitment Process

– Initial phone screen with Erica, Talent Advisor at Bloom
– Video interview with Stephanie, VP of Operations
– Take-home assignment
– Final video interview with Zeveren, Customer Experience Representative
– Reference checks
– Job offer

Location & Working Hours

We’re looking for someone based in the Eastern Time Zone to join our remote team. The role requires availability Wednesday through Sunday, from 12:00 PM to 8:00 PM ET.

Compensation & Benefits

– Annual salary: $50,000 – $60,000 CAD
– 3 weeks of paid vacation
– 5 additional flexible days
– $1,500 CAD annual health spending account
– $250 CAD annual menstrual wellness budget
– $1,000 CAD annual Poppy & Peonies product allowance
– $400 CAD one-time home office setup allowance

Like Bloom, Poppy & Peonies is committed to a fair and inclusive hiring process. To ensure consistency and eliminate bias, hiring managers will not respond to personal messages about this role. Please apply through Bloom.

How We Hire

Poppy & Peonies is dedicated to a fair and unbiased hiring process. To maintain consistency, we do not respond to personal messages regarding this or other roles.

We are proud to be an equal opportunity employer and welcome applicants of all backgrounds, including race, color, religion, gender, sexual orientation, age, nationality, disability, gender identity, and veteran status. We’re looking for driven, compassionate individuals who are ready to support the mission and values of Poppy & Peonies.

We are also committed to creating an inclusive and accessible recruitment process. If you need accommodations or accessible formats, please include this in your application or email erica@buildwithbloom.com.