Looking for a draining call centre role?
Yeah, neither are we.

We’re not about scripts or box‑ticking. We’re here to challenge the norm and make energy better for people and the planet. That means genuine conversations, real problem‑solving, and making a meaningful difference.

Your team? A brilliant group of curious, motivated people who care as much about transforming the industry as you do. No egos, no corporate fluff—just smart, supportive teammates tackling challenges together.

It’s not always simple—but it’s absolutely worth it. We move quickly, things shift, and just when you think you’ve got it all figured out, something new comes along. If you love a fast pace and enjoy a challenge, we’ll support you all the way.

What you’ll do:
• Make energy straightforward by cutting through jargon and helping customers understand their bills, meters, and tariffs.
• Solve problems confidently, whether it’s billing issues, meter troubles, or tricky energy questions.
• Provide end‑to‑end support, handling queries and complaints from start to finish so customers get the right help immediately.
• Think on your feet. No scripts—just authentic conversations where you listen, understand, and deliver useful solutions.
• Treat every customer with the care you’d show your gran, offering warmth, kindness, and going above and beyond.
• Make a real difference by supporting customers in need and guiding people toward greener energy choices.

Who we’d love to hear from:
• People who genuinely enjoy great customer service and love making someone’s day a bit brighter.
• Curious minds who ask questions and embrace change in a fast‑moving environment.
• Team players who support each other without ego.
• Individuals who care about the planet and want a greener future.
• Problem‑solvers who spot issues quickly and create better ways of working.
• Those who stay calm under pressure and handle tough calls with confidence.
• People who show empathy and patience, especially when helping vulnerable customers.

What’s in it for you:
• Hybrid working—after training and good performance, work from home two days a week.
• EV salary sacrifice scheme.
• Cycle‑to‑work scheme.
• Share options.
• Fully stocked kitchens.
• Weekly team catch‑ups.

Think this sounds like your kind of place? We’d love to hear from you.

A bit about the role:
Location: Central Leicester
Start date: Immediate
Salary: £24,600
Hours: Full‑time

Our hiring process usually takes up to four weeks, and we’ll adapt it to suit you. Here’s what to expect:
• First Stage Interview – Speak to one of the team or record answers to set questions at a time that suits you.
• Prep Call – A chat with the Talent Team to help you prepare for the Discovery Day.
• Discovery Day – Meet potential teammates and take part in group tasks, role plays, and one‑to‑ones. It’s your chance to get a feel for the culture and the work.
• Final Interview – Visit the office, speak with two leaders, and ask any final questions while getting a look at the environment.

You’ll stay in touch with our recruitment team throughout, and your recruiter will guide you at every step. Got questions? Email hiring@octoenergy.com.

Ready to start a career with us? We’ll make sure you have everything you need to shine. If you need any adjustments or have specific preferences for the interview process, just let us know and we’ll tailor the experience for you.