Why We Choose to Work at Dun & Bradstreet
At Dun & Bradstreet, we blend global data with local insights to empower our clients to make informed decisions. With over 6,000 employees across 31 countries, our team is made up of innovative thinkers and problem solvers united by a shared curiosity: discovering new ways to transform data into value. If you’re driven by curiosity and want to be part of a forward-thinking organization, we invite you to join us. Learn more at dnb.com/careers.

About the Position
As a Customer Service Agent, you will play a key role in our Slovenian Customer Service team. Your primary responsibility will be to deliver exceptional support to our customers, offering a variety of services and solutions.

Key Responsibilities

– Interact with customers and resolve their inquiries through multiple support channels
– Provide empathetic and patient assistance to help defuse challenging situations
– Accurately document customer interactions and fulfill service requests
– Conduct customer training to help them maximize the use of our products and services
– Guide customers toward the best solutions for their needs
– Deliver support with professionalism, warmth, and efficiency
– Contribute ideas to improve future product features and functionality
– Represent customer interests internally and collaborate with cross-functional teams

About You

– Customer Service Experience: Previous experience in a customer support role is highly valued
– Communication Skills: Ability to communicate clearly and effectively
– Problem-Solving: Strong skills in analysis, decision-making, and critical thinking
– Positive Attitude: A friendly, patient, and resilient demeanor with a commitment to excellent service
– Resourcefulness: Ability to adapt and find innovative solutions for customer needs
– Tech Proficiency: Comfortable using technology and navigating digital tools
– Language Proficiency: Fluency in Hungarian and English is required

All current job openings at Dun & Bradstreet can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html. Official communications from Dun & Bradstreet will come from an email address ending in @dnb.com.

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