Why We Work at Dun & Bradstreet

At Dun & Bradstreet, we blend global data with local insights to help our clients make smarter decisions. With over 6,000 employees across 31 countries, our team is made up of diverse thinkers and problem solvers united by a shared curiosity: discovering new ways to turn data into value. If that sounds like you and you’re looking to join a forward-thinking company, we’d love to have you on board! Learn more at dnb.com/careers.

We’re at a pivotal moment in our journey, and every day brings new opportunities to build on our award-winning culture while driving innovation, creativity, and growth. We’re passionate about empowering businesses through our Data Cloud and Live Business Identity solutions.

We’re currently seeking a committed and customer-oriented Customer Service Agent to support our European clients. This role offers a flexible hybrid work model and the chance to make a real impact.

If you’re a great communicator who enjoys solving problems and making customers happy, we want to hear from you!

Why You’ll Love This Role

– You’ll be the first point of contact for customer inquiries, offering quick and friendly support across various channels.
– You’ll turn challenges into positive experiences, ensuring every customer feels heard and valued.
– Your feedback and suggestions will help us enhance our offerings.
– You’ll be part of a team that values empathy, creativity, and collaboration to deliver top-notch customer service.

What You’ll Do

– Handle customer questions about our products and services via phone, email, or chat.
– Stay calm and professional in tough situations, helping to resolve issues effectively.
– Keep detailed records of customer interactions to ensure smooth follow-ups.
– Guide customers on how to get the most from our solutions through training and support.
– Help clients identify the best products and services for their needs.
– Share customer feedback with internal teams to improve the overall experience.
– Stay informed on industry trends and company updates to provide accurate, helpful advice.

What We’re Looking For

– Previous experience in customer service with a strong ability to build trust and understand customer needs.
– Fluent in English, both written and spoken.
– Familiarity with tools like Jira, Salesforce (SFDC), or Microsoft Dynamics is a plus.
– Strong communication skills with the ability to adapt to different audiences.
– Excellent problem-solving and critical thinking abilities.
– A positive, patient, and resilient mindset.
– Comfortable with technology and eager to help others use it effectively.

Why Join Us?

– Join a team dedicated to making a difference for our customers.
– Enjoy the flexibility of a hybrid work environment.
– Work alongside passionate colleagues in a supportive and innovative culture.

All job opportunities at Dun & Bradstreet can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Please note: This job posting is hosted by Lever. By using this page, you agree to Lever’s Privacy Notice and Cookie Policy, which govern how visitor data is handled.