– Greet customers warmly and professionally using the recommended script.
– Respond promptly to phone and email inquiries.
– Refer questions to your supervisor if you’re unable to answer them.
– Provide members and healthcare providers with information about member benefits.
– Approve medical treatment pre-authorizations when applicable.
– Inform members about any outstanding co-payments.
– Share information about network providers with current and potential members.
– Cancel memberships upon request or due to repeated non-payment, as instructed by your supervisor.