Looking for a soul-crushing call centre job?
Yeah, neither are we.

We’re not about reading from scripts or ticking boxes. We’re here to shake things up and make energy better—for our customers and the planet. That means real conversations, real problem-solving, and real impact.

💜 Your team?
You’ll be working with the best—curious, driven people who are just as passionate about transforming the energy industry as you are. No egos, no corporate fluff—just smart, supportive teammates solving challenges together.

⚡ It’s not always easy—but it’s worth it
We move fast. Things change quickly. Just when you think you’ve got it all figured out—BOOM—there’s something new to learn. If you thrive on challenges and love a fast-paced environment, we’ll support you every step of the way.

What you’ll be doing:

⚡ Making energy simple
You’ll cut through the jargon and help customers understand their bills, meters, and tariffs—without the headache.

💡 Solving problems like a pro
From billing questions to tricky meter issues, you’ll jump in and find the best solutions quickly.

📞 End-to-end service
No passing the buck. You’ll handle customer queries from start to finish—including complaints—making sure they get the right help the first time.

🧠 Thinking on your feet
No scripts, no robotic answers—just genuine conversations where you listen, understand, and deliver smart solutions.

❤️ Treating every customer like family
We believe in kindness, empathy, and going the extra mile—because that’s what great service looks like.

🌍 Making a real difference
Whether it’s supporting someone struggling with their bills or helping them make greener energy choices, your work will matter.

Who we’re looking for:

⭐ Passionate about great service
You love helping people and making their day better.

🧐 Curious and adaptable
You ask questions, embrace change, and love learning new things.

🤝 A true team player
No egos, no lone wolves—just great people supporting each other.

🌱 Environmentally conscious
You care about the planet and want to help build a greener future.

💡 A problem-solver
You spot issues and take the initiative to fix them.

💪 Calm under pressure
You handle tough conversations with confidence and keep your cool on busy days.

🤝 Compassionate and supportive
You bring empathy and patience to every customer interaction, especially with those who need it most.

What’s in it for you? 👀💡

🚗 EV salary sacrifice – drive electric and save money
📈 Share options – own a piece of the company
🎉 Weekly team catch-ups – ‘Family Dinner’ style

Sound like your kind of place? We’d love to hear from you.

Role details:

Location – Remote (UK)
Start date – ASAP
Salary – £24,600
Hours – Full-time

Here’s what to expect from our hiring process:

First Stage Interview – You can either chat with one of our team or record your answers to pre-set questions at a time that suits you.

Prep Call – After your first interview, you’ll have a call with someone from our Talent Team to help you prepare for the next stage.

Discovery Day – Meet potential teammates, take part in group activities, role plays, and one-on-one interviews. It’s a great way to experience our culture and the work we do.

Throughout the process, our recruitment team will be there to support you. Got questions? Reach out to us at hiring@octoenergy.com—we’re happy to help!

Ready to start your journey with us? We’ll make sure you have everything you need to thrive. If you need any specific accommodations, just let us know—we’ll tailor the process to suit you.