HONK is reshaping the towing and roadside assistance industry by turning stressful automotive situations into smooth, positive experiences that strengthen customer trust. With the industry’s highest satisfaction ratings and a strong focus on digital innovation, HONK continues to be a reliable partner to many of the nation’s largest insurers, fleets, automotive manufacturers, and retailers.

We’re looking for enthusiastic, service-minded Customer Service Specialists for various shifts within our virtual Call Center Operations team. These full-time, work‑from‑home roles involve daily interaction with customers and require quick thinking and adaptability. Our fast-paced, rewarding environment recognizes and celebrates strong performance.

HONK operates 24/7, and several full-time shifts are available.

Responsibilities:
• Communicate directly with customers by phone
• Develop a clear understanding of our value proposition, operations, and growth plans, and explain them effectively when needed
• Use our proprietary technology to connect members with partners nationwide
• Handle incoming calls to support order fulfillment and service coordination
• Assess customer needs, build rapport, and deliver immediate, personalized solutions
• Ensure high customer satisfaction by exceeding expectations and meeting service timelines
• Think creatively to resolve customer challenges with exceptional service

Preferred experience:
• Background in customer-facing phone support roles
• Ability to quickly, calmly, and professionally address customer questions and provide solutions that exceed expectations
• Capacity to manage extremely high call volumes while maintaining composure
• Strong problem‑solving skills and a consultative approach to assisting customers
• Fluency in English; Spanish is a bonus

Additional requirements:
• A quiet, private workspace free from interruptions and distractions
• An Internet connection of at least 5 Mbps download and 2.5 Mbps upload
• Prior remote work experience and suitable home-office equipment are preferred

Pay range: $14–$16 per hour

HONK is a community of diverse, passionate people who value remote work and the flexibility it offers. As a remote‑first organization, we support team members working from anywhere in the United States.

We are proud to be an equal‑opportunity employer committed to fostering an inclusive environment. All employment decisions are based on merit, qualifications, and business needs, without regard to legally protected characteristics.