Primary Duties:

1. Handle customer inquiries through phone, email, chat, or face-to-face interactions.
2. Address and resolve customer complaints promptly and fairly.
3. Deliver precise information regarding products or services.
4. Recommend solutions tailored to customer needs.

Problem Resolution:

1. Diagnose and fix issues related to products or services.
2. Refer complex problems to senior staff or management.
3. Work with internal departments to address customer concerns.

Communication:

1. Interact with customers clearly and professionally.
2. Listen actively to fully understand customer requirements.
3. Keep customers informed about the progress of their issues.

Data Management:

1. Log customer interactions accurately in CRM systems.
2. Update customer profiles with current information.
3. Ensure all customer records are kept accurate and up to date.