Our work positively affects millions of lives—and you can help make a difference.

We provide protection and peace of mind to our customers during life’s unpredictable moments. No matter your role within the company, you’ll contribute to delivering support when it matters most.

As a Customer Experience Specialist in our Resource Center, you’ll handle basic transactions over the phone, such as answering policy-related questions, updating personal details, and directing callers to subject matter experts for more complex concerns. This position requires strong communication, attention to detail, and the ability to multitask. You’ll be expected to use sound judgment while managing sensitive customer information.

The expected start date for this position is November 3, 2025.

Key Responsibilities:

– Customer Support: Respond to phone inquiries, verify sensitive information, and process requests efficiently. Address customer needs and follow through on service requests.
– Policy Assistance: Use your product knowledge to answer questions and update customer records. Transfer calls to specialists for more involved issues.
– Regulatory Compliance: Stay informed on industry regulations and complete required compliance training to ensure all interactions meet standards.
– Team Collaboration: Identify trends and suggest improvements to enhance the customer experience. Participate in team initiatives and contribute to a positive virtual work environment.
– Process Improvement: Recognize recurring issues affecting customers and escalate them appropriately. Work within specialized teams and manage email communications.

Required Skills and Attributes:

– Customer Orientation: Strong commitment to understanding and meeting customer needs.
– Communication: Excellent verbal and written communication skills, adaptable to various customer interactions.
– Technical Proficiency: Comfortable using multiple computer systems and quick to learn new tools.
– Problem-Solving: Strong decision-making and time management skills with a proactive mindset.
– Multitasking: Capable of handling multiple tasks simultaneously while on the phone.
– Accuracy: High attention to detail in all work.

Minimum Qualifications:

– Experience: At least 2 years in customer service, with 1 year in financial services or insurance. Inbound call center experience is highly preferred.
– Education: High school diploma or equivalent.
– Technical Skills: Familiarity with Windows PCs and Microsoft Office.
– Availability: Must meet departmental performance standards within a set timeframe and be flexible to work any shift within Central Time Zone hours.

Additional Requirements:

– Remote Work: Must have a quiet, dedicated workspace and reliable high-speed internet.
– Schedule: Must be available to work any shift during contact center hours (Monday–Friday, 7:30 a.m. – 5:00 p.m. CDT).

Compensation:

The expected salary range for this position is $41,600 to $43,000 annually. Actual pay may vary based on location, skills, and experience. This is part of a comprehensive compensation package.

Employee Benefits:

We offer a wide range of benefits to support the wellbeing of our employees and their families. These include medical, dental, and vision insurance, mental health support, and an employee assistance program. We promote work-life balance through paid time off, parental leave, short-term disability, and a cultural observance day. Financial wellness is also supported through healthcare account contributions, a pension plan, and a 401(k) with company match. Employees can also participate in ProHealth Rewards, our wellness program that offers cash incentives.

Eligibility for benefits may vary by role and is subject to the terms of the company’s benefit plans.

Accommodations for Applicants with Disabilities:

If you need assistance during the application process due to a disability, please contact martina.winston@protective.com. This information will be kept confidential and used only to arrange appropriate accommodations.

Please note: This email is intended solely for accommodation requests. General job inquiries should not be sent to this address.

We are proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workforce.