About Super.com
At Super.com, our mission is to help people get the most out of life—both our customers and our team members. For our employees, Super.com is more than just a workplace; it’s a place to grow, learn, and make a meaningful impact.

We’re not just a fast-growing tech company—we’re deeply invested in our people and their career development. We aim to accelerate your professional journey through our culture, the work we do, and the programs we offer.

About the Role
We’re hiring a Customer Success Analyst Intern with a background in Computer Science or Data Analytics for the Fall 2025 term. This role is part of our Customer Success Operations team, which is focused on enhancing every customer interaction—whether through smarter self-service tools, clearer messaging, or faster support.

You’ll use data to better understand our customers, identify feedback trends, improve our tools and content, and enhance the overall user experience. Projects will include CSAT reporting, dashboard development, Amplitude tracking, and survey optimization. You’ll also contribute to broader initiatives like improving FAQs and internal reporting.

This isn’t your typical data analytics internship—it’s a data-driven Customer Success role ideal for someone who wants to apply technical skills to real-world customer experience challenges and help shape how we serve millions of users.

Challenges You’ll Tackle

– Build & Maintain Dashboards: Create and update dashboards in Looker, manage datasets, and build filters to answer key questions like what’s driving CSAT improvements and where users drop off in self-service.
– Turn Feedback into Insights: Analyze survey responses and public reviews to identify trends and work with the team to improve communication, scripts, and support tools.
– Optimize Surveys: Help launch and monitor new survey flows, including those tied to our AI chatbot, and extract insights from customer feedback.
– Track Self-Serve & Chat Performance: Use Amplitude and internal data to evaluate the effectiveness of FAQs and our AI chatbot, identifying areas for improvement.
– Support Reporting & Operations: Prepare monthly Voice of Customer summaries, enhance reporting workflows, and assist in creating cross-team presentation materials. You’ll also help update FAQs and support articles based on data insights.
– Improve FAQ & Self-Serve Strategy: Use data and feedback to suggest updates to Help Center content and support tagging and search optimization strategies.

About You

– You’re studying Computer Science, Data Analytics, Business, or a related field and are passionate about using data to improve customer experiences.
– You have experience with tools like SQL, Looker, or Amplitude and enjoy turning data into clear dashboards and actionable insights.
– You’re curious and customer-focused, driven to understand what data reveals about how we can communicate better and build stronger customer journeys.
– You’re detail-oriented and thrive in fast-paced environments where priorities shift based on customer needs.
– You’re a strong communicator and enjoy collaborating across teams like Operations, Support, and Product.
– You’re committed to improving customer experiences through insights, communication, and continuous improvement—not just analyzing numbers.

Your Impact

– You’ll apply your technical and operational skills to uncover deeper insights into how users interact with our products and support tools.
– Your work will help identify key data points and turn them into actionable strategies that inform decisions across Customer Success, Operations, and Product.
– You’ll contribute to broader initiatives, from refining FAQ structures to streamlining internal reporting, helping the team work more efficiently and deliver better service.
– You’ll help transform raw data into strategic improvements that shape user journeys and enhance how we support millions of customers at Super.com.

What We Offer

– $300 one-time home office setup allowance
– $25 weekly UberEats credit on Fridays
– $300 per term for learning and development
– $120 per term for fitness and wellness
– Work with top talent from companies like Google, Meta, Wish, YouTube, and Uber
– Build a product used by millions globally—take ownership, make an impact, and do meaningful work

Compensation
Hourly pay ranges from $22.50 to $28, depending on the number of previous internships or work terms completed, in line with our intern compensation structure.

Equal Opportunity
We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Accommodations are available upon request throughout the hiring process. Please contact our Talent Acquisition Partner if needed.