Summary

Quartzy is looking for a driven Customer Success Manager to foster strong relationships with our valued users. In this role, you’ll help customers set goals, deepen their engagement with the platform, and ensure they continue to succeed with Quartzy.

You’re proactive, inquisitive, and comfortable working with a wide range of people. You understand sales but excel in structured, process-oriented settings. You communicate clearly and can tailor your approach to different learning styles—whether through one-on-one sessions, product walkthroughs, webinars, or documentation. You work well with cross-functional teams and are passionate about delivering exceptional customer experiences. You excel at showcasing new features, identifying areas for improvement, and resolving challenges. You’re also adept at handling escalations with professionalism and empathy. If this sounds like you, we’d love to connect!

Why Join Quartzy

Quartzy is the leading lab management platform in the world. Every day, hundreds of thousands of scientists use our software to streamline their research. By combining lab management tools with eCommerce, we provide unmatched value in a large market—giving researchers more time to focus on discoveries. Our customers include organizations working on COVID-19 solutions, wineries, and companies in the food and agriculture sectors. We’re honored to support their work.

What You’ll Do

– Manage the full customer lifecycle and identify ways to improve the experience
– Handle renewals for your assigned accounts
– Conduct regular check-ins and business reviews to track progress, gather feedback, and plan future goals
– Partner with Sales and Success teams to boost renewal rates and reduce churn
– Prepare and present tailored reports and insights to show the value of our solutions
– Lead training sessions, workshops, and product demos to increase user knowledge and engagement
– Address and resolve customer issues promptly and effectively
– Identify opportunities for upselling and cross-selling to drive customer growth
– Share customer feedback with Product and Engineering teams

What We’re Looking For

– 2+ years of experience in customer success, sales, or account management (SaaS preferred)
– Excellent multitasking and organizational abilities
– Strong written and verbal communication skills
– A desire to learn and grow professionally
– Bachelor’s degree or equivalent relevant experience
– Tech-savvy and comfortable using tools like Salesforce, Outreach, Looker, and other sales platforms
– Experience with Quartzy is a plus
– Interest or background in life sciences is a bonus

What We Offer

– Purpose-Driven Culture – We’re passionate about helping scientists advance research, and we hope you are too!
– Transparency – Weekly company-wide meetings, monthly town halls, quarterly updates, and open access to leadership
– Flexible Time Off – Take the time you need, when you need it
– Internet Stipend – Monthly reimbursement for your internet service
– Top-Notch Equipment – We’ll provide the latest technology and support for your home office setup

Compensation

$70,000 – $84,000 per year

Quartzy uses a market-based approach to compensation, and salaries may vary depending on location. This range reflects the low, mid, and high points for this role across the U.S. Starting pay is determined by factors such as location, experience, skills, market demand, and internal equity. Salary is just one part of our total compensation package and may be adjusted in the future.

All full-time employees are eligible for our corporate bonus program, except for sales roles which have performance-based incentives. We also offer comprehensive medical, dental, and vision coverage with generous contributions, an HSA with employer match, and company-paid life and disability insurance, with options to add more coverage for you and your family.

Equal Opportunity

Quartzy is committed to equal employment opportunities for all and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities and for religious practices, unless it causes undue hardship.

This policy applies to all aspects of employment, including hiring, promotion, compensation, and training.

Quartzy complies with all applicable local, state, and federal laws and regulations.

Want to learn more? Check out what people are saying about us on Glassdoor!

Think you’re a fit? We’d love to hear from you!