About Versapay 🚀
Versapay transforms accounts receivable (AR) into a strategic advantage.

Traditional AR processes can hinder cash flow and limit growth. Versapay eliminates these inefficiencies, freeing up working capital and driving momentum—empowering finance leaders with the insight and control needed to propel their businesses forward.

Our platform automates AR, simplifying the collection and reconciliation of B2B payments. By connecting finance teams, customers, and business systems in a unified ecosystem, we provide complete visibility into cash flow. With more than 10,000 customers and over 5 million businesses transacting on our platform, Versapay handles 110 million transactions and $257 billion annually.

Think you could be our next Veep? Keep reading!

How you’ll make a meaningful impact—on Versapay and your career:
We’re looking for an experienced Customer Success Manager to join our software-focused team. This role is perfect for someone with a strong background in managing strategic customer portfolios, particularly in Fintech or Payments, who can serve as a trusted advisor to our clients.

This is a great opportunity for a self-starter who’s passionate about strategy and impact, and eager to grow with our team.

Reporting to the Director of Customer Success, you’ll play a key role in delivering the exceptional experience our customers expect. You’ll build long-term relationships, gain deep insights into our customers’ businesses, and identify innovative ways our solutions can help them succeed.

What you’ll be doing:

Customer Lifecycle Management:
– Guide customers from onboarding to long-term engagement
– Drive growth within existing accounts
– Lead training sessions, regular check-ins, and Executive Business Reviews (EBRs)

Growth and Retention:
– Collaborate with customers to develop and maintain Success Plans
– Define and track shared KPIs for retention and growth, including cross-sells, upsells, renewals, and reducing churn

Customer Advocacy:
– Work closely with sales, professional services, support, underwriting, marketing, and product teams
– Represent customer feedback in product development

Problem Resolution:
– Partner with Customer Care to stay informed on customer issues
– Advocate for urgent customer needs
– Lead cross-functional efforts to resolve challenges

Process Improvement:
– Recommend scalable improvements to the customer journey
– Analyze recurring issues across clients to identify churn risks

Qualifications:
– 5+ years in Customer Success or Account Management roles at SaaS companies
– Proven experience managing high-value accounts in Fintech
– Skilled in working with strategic clients and C-level executives
– Strong presentation abilities, with a track record of delivering impactful proposals and business reviews
– Bachelor’s degree in Business, Marketing, Communications, Economics, or related field
– Familiarity with strategic account management best practices
– Comfortable creating and presenting to diverse audiences, including executive leadership

What you bring to the team:
– Customer Focus: A deep commitment to understanding and solving customer challenges
– Strategic Mindset: Ability to align complex business needs with Versapay’s solutions
– Relationship Building: Strong interpersonal skills to develop lasting partnerships across all levels
– Analytical Skills: Data-driven approach to measuring success and identifying areas for improvement
– Industry Knowledge: Expertise in payments, ERP systems, and Fintech trends
– Problem-Solving: Skilled at addressing complex issues with innovative solutions
– Leadership: Capable of influencing cross-functional teams and driving key initiatives
– Adaptability: Comfortable navigating change in a fast-paced environment

Compensation:
Base salary: $80,000 – $95,000 per year
Total On-Target Earnings (OTE): $100,000 – $118,000 USD