About Kiddom
Kiddom is an innovative education platform designed to advance student equity and development by integrating top-tier instructional content with engaging digital learning tools. With powerful curriculum management features, Kiddom enables schools and districts to take control of their educational programs, creating personalized learning experiences that reflect the needs and aspirations of their communities. The platform also provides comprehensive data insights for educators and administrators, supporting continuous improvement in teaching practices, school initiatives, and professional development.

Customer Success Manager Role
As a Customer Success Manager, you’ll play a key role in supporting educators and ensuring they get the most out of Kiddom. You’ll work closely with teachers, schools, and internal teams to facilitate smooth onboarding, effective implementation, and long-term satisfaction with the platform. This position reports to the Customer Success Leader.

We’re seeking someone who is passionate about education, empathetic toward teachers, tech-savvy, and aligned with Kiddom’s mission.

Responsibilities

– Develop and maintain strong relationships with schools and districts, guiding them through onboarding, implementation, and adoption of Kiddom.
– Act as the main point of contact, delivering a customer journey focused on value and success.
– Lead onboarding sessions, provide training, analyze usage data, and identify opportunities for growth.
– Collaborate with customers and internal teams to create success plans that drive adoption, retention, and expansion.
– Work cross-functionally with Support, Sales, Marketing, Product, and Revenue Operations to share insights and improve business outcomes.
– Monitor product usage and proactively support users to enhance their experience.
– Participate in on-site visits to support district initiatives and professional development.
– Travel requirement: approximately 30%.

Qualifications

– Bachelor’s degree or higher.
– Minimum of 3 years of experience in project management, account management, implementation, or customer success within a tech company.
– Familiarity with high-quality instructional materials (HQIM).
– Experience with setting up or managing SaaS software products.
– Background in education or ed-tech customer success is a plus.
– Strong empathy for educators.
– Commitment to equitable improvements in education.

Compensation

– Salary: $60,000 – $80,000 annually.
– Bonus: Up to $15,000 in additional on-target earnings (prorated based on start date).
– Salary is based on location, experience, seniority, and performance during the interview process.

Benefits

Full-time employees are eligible for the following benefits from day one:

– Competitive salary and meaningful equity
– Comprehensive health benefits (medical, dental, vision, disability, life insurance)
– One Medical membership (in select areas)
– Flexible vacation policy (average of 4 weeks used annually)
– 10 paid sick days per year (prorated)
– Paid holidays and bereavement leave
– Paid parental leave: minimum of 16 weeks for birthing parents, 10 weeks for other caregivers (supplementing state benefits)
– Commuter and FSA plans

Equal Opportunity Employer

Kiddom is an equal opportunity employer and does not discriminate based on race, religion, color, gender, sexual orientation, gender identity, national origin, citizenship, military status, pregnancy, age, genetic information, disability, or any other protected status under applicable laws.