ABOUT US
Xsolla is a global commerce company offering powerful tools and services designed to help game developers overcome the unique challenges of the video game industry. From indie studios to major AAA publishers, teams collaborate with Xsolla to fund, distribute, market, and monetize their games. Guided by a strong belief in the future of gaming, Xsolla is committed to creating opportunities and continually expanding resources for creators. Based and incorporated in Los Angeles, California, Xsolla serves as the merchant of record and has supported more than 1,500 game developers in reaching wider audiences and growing their businesses worldwide. With more ways to earn revenue and succeed, developers gain everything they need to focus on making great games.

Learn more at xsolla.com.

ABOUT YOU
We’re seeking a highly driven and strategic Customer Success Manager to join our U.S. team. You will oversee a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term success. As a trusted advisor, you will serve as the main point of contact between customers and internal teams, driving product adoption, spotting new business opportunities, and ensuring the smooth delivery of customer requests.

Responsibilities
• Build and maintain strong relationships with key clients to ensure satisfaction, retention, and expansion.
• Gain a deep understanding of customer goals and needs through discovery and ongoing communication to ensure our solutions support their objectives.
• Recommend new products, features, and solutions that enhance customer value.
• Represent the customer’s perspective internally by coordinating with product, sales, and support teams to deliver timely and accurate outcomes.
• Oversee the execution of customer deliverables and ensure internal teams remain aligned and accountable.
• Manage escalations and resolve issues professionally to safeguard the customer relationship.
• Lead regular Business Reviews to evaluate customer health, track progress toward goals, and gather actionable insights.
• Identify and support upsell and expansion opportunities to drive long-term revenue growth.
• Monitor and analyze customer success metrics to provide meaningful insights and report on performance at a senior level.

Qualifications & Skills
• Bachelor’s degree or equivalent experience.
• Demonstrated experience in Customer Success, Account Management, or another client-facing role.
• Ability to manage a significant workload from day one and prioritize tasks independently.
• Strong relationship-building skills and the ability to influence stakeholders at all levels.
• Excellent communication, presentation, and problem-solving abilities.
• Ability to communicate clearly and professionally with global clients and internal teams.
• Comfortable collaborating with product, engineering, and sales departments.
• Data-driven approach with experience turning metrics into actionable business decisions.
• Proactive, detail-oriented, organized, and accountable.
• Familiarity with JIRA and Confluence.
• Experience with Salesforce.
• Background in the gaming industry is a major advantage.

Salary: $70,000–$80,000 annually.

This role may evolve over time to support organizational objectives and professional growth. The job description outlines the general scope of work but is not an exhaustive list of all responsibilities or qualifications.

By applying, you consent to Xsolla performing background checks—where legally permitted—after the final interview stage. All screenings will comply with local regulations and be handled confidentially.

Xsolla is committed to protecting your privacy and will not sell or share your personal information during the hiring process. All data will be managed in accordance with applicable privacy laws.

For privacy-related questions, contact: careers@xsolla.com
Explore additional opportunities at: https://xsolla.com/careers

Xsolla is an equal opportunity employer that values diversity and strives to create an inclusive workplace for all.

Longevity Opportunity Vision Enjoy the game!