Oomnitza provides a highly adaptable Enterprise Technology Management platform that streamlines and automates essential IT business processes. Our SaaS solution features agentless integrations, industry best practices, and low-code workflows, allowing organizations to optimize their existing infrastructure and automate tasks like onboarding, offboarding, audit preparation, and device refresh planning. This reduces dependency on manual work and ticketing systems. We support leading and innovative companies in boosting efficiency, accelerating audits, minimizing cybersecurity risks, and cutting unnecessary IT costs.

As a Customer Success Manager, your passion lies in empowering technology teams to get the most out of the Oomnitza platform and removing any obstacles to their success.

We’re seeking a driven and skilled Customer Success Manager to oversee a dedicated group of clients. You should be enthusiastic about helping tech teams enhance their processes and be comfortable handling a variety of responsibilities. This role is based on the West Coast and follows Pacific Time hours.

Responsibilities:

– Build and maintain strong customer relationships, acting as the main point of contact to ensure satisfaction and long-term success.
– Proactively manage your portfolio of clients to retain revenue and identify potential churn risks early.
– Drive product adoption and help customers achieve maximum value from the platform.
– Spot growth opportunities and collaborate with sales and account teams to expand accounts through upselling and cross-selling.
– Lead executive business reviews (EBRs), presenting updates, ROI, and strategic insights to senior stakeholders.
– Create and manage Customer Success Plans that align customer goals with measurable outcomes.
– Provide guidance on best practices and industry trends to help customers use the product effectively.
– Offer continuous product training and updates to encourage ongoing engagement.
– Represent the customer’s voice internally, sharing feedback to help shape the product roadmap and support services.
– Work closely with sales, product, and support teams to ensure a cohesive customer experience.

Qualifications:

– At least 3 years of experience in a strategic customer success role, preferably in a SaaS environment
– Strong business acumen with the ability to translate business needs into technical requirements
– Excellent communication and writing skills
– Outstanding presentation skills
– Self-starter who thrives in a dynamic, agile setting
– Basic understanding of APIs and web services
– Intermediate knowledge of complex technology workflows
– Familiarity with HTTP error codes and basic troubleshooting
– Proficient in Salesforce, PowerPoint, Word, Google Suite, and Excel

What We Offer:

– Career advancement opportunities, including working closely with company founders to shape the team and scale operations
– Competitive salary and equity package
– A unique opportunity to join a fast-growing, venture-backed company supported by Shasta Ventures, SYN Ventures, and Riverside Acceleration Capital

Base salary range: $100,000–$115,000

Oomnitza is an equal opportunity employer and makes employment decisions without regard to race, religion, color, national origin, sex, disability, age, veteran status, or other legally protected characteristics.