About Voltus

Voltus embodies the idea of harnessing our collective potential to improve energy management through straightforward, cost-free, and risk-free demand response programs. Our commercial and industrial clients earn money by enabling us to leverage their operational flexibility in energy markets. We seek team members who are intelligent, resilient, and kind—people who are genuinely passionate about advancing a cleaner energy future and thrive in a fast-moving, entrepreneurial setting.

The Role

As a Customer Success Associate at Voltus, you’ll play a key role in helping customers efficiently enter the energy market and succeed in generating revenue. You’ll manage the entire onboarding process for both new and existing customers and provide ongoing account support. Acting as the main point of contact during onboarding, you’ll collaborate closely with our Sales, Operations, and Energy Markets teams to ensure a smooth and effective customer experience. You’ll lead internal and external meetings, communicate onboarding progress clearly, and ensure seamless transitions to drive timely and efficient onboarding. Beyond onboarding, you’ll continue to support customers and the Sales team with account-related inquiries, always striving to deliver an outstanding customer experience.

As a Customer Success Associate, your four main goals will be:

– Minimize the time it takes for customers to enter the market and ensure they’re ready to perform and earn.
– Eliminate internal inefficiencies to help the Voltus team work more effectively.
– Build and maintain strong customer relationships beyond onboarding.
– Provide continuous account support to the Sales team.

This role is ideal for someone who enjoys solving problems and tackling challenges that directly impact customers and the company’s success. If you’re highly self-motivated, process-driven, organized, skilled at nurturing customer relationships, committed to delivering exceptional service, and a collaborative team player who takes pride in getting things done—you’ll thrive here.

Key Requirements

– You’re process-oriented and enjoy finding better, more efficient ways to work.
– You have a keen eye for detail, a curious mindset, and a strong sense of urgency.
– You’re organized and capable of maintaining accurate, comprehensive records.
– You enjoy working with customers on a daily basis.
– You possess excellent interpersonal skills, balancing persistence, diplomacy, and enthusiasm to keep things moving.
– You find satisfaction in helping others succeed.
– You empathize with customers and are passionate about growth and revenue.
– You’re an effective communicator and presenter.
– You can adapt quickly to changing priorities.
– You excel at working across teams and departments.
– You have experience with Salesforce and enjoy using technology to increase efficiency and scale.
– You understand or are interested in how demand-side resources function in energy markets.
– You want to be part of the top team in the energy industry.
– You have 3+ years of experience in customer-facing roles.
– You hold a relevant Bachelor’s degree (preferred).
– You’re enthusiastic about working remotely.

Compensation

The base salary for this role is $70,000–$74,000 per year, depending on experience, with a 10% bonus paid twice a year and equity options. Voltus also offers a comprehensive benefits package, including unlimited paid time off for full-time employees, parental leave, and health, wellness, and financial benefits.

At Voltus, we are proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not tolerate discrimination of any kind and provide equal employment opportunities regardless of gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability, or marital status.