Job Title: CST Associate – Blend Process (Voice & Non-Voice)
Location: Mira Co-operative Housing Society, AG Nagar, MIDC, Mira Road East, Mira Bhayandar, Maharashtra 401107
Experience Required: 0 to 5 years
Work Schedule: 6 days a week
Shift Hours: 8:30 AM to 5:30 PM

Role Summary:
We are seeking a motivated and energetic CST Associate to join our Blend Process team in Mumbai. This position involves both voice and non-voice responsibilities, including managing customer interactions and offering support across multiple communication platforms.

Key Responsibilities:

– Manage inbound and outbound calls to provide voice-based customer support.
– Address customer inquiries, complaints, and service requests via email, chat, and other non-voice channels.
– Deliver accurate information regarding products, services, policies, and procedures.
– Resolve customer issues effectively, escalating complex cases when needed.
– Uphold a professional demeanor while ensuring customer satisfaction.
– Record customer interactions accurately and conduct necessary follow-ups.
– Work closely with internal teams to enhance service quality and customer experience.
– Achieve performance goals related to quality, productivity, and customer satisfaction.
– Follow company policies and procedures in all customer communications.

Skills & Qualifications:

– 0 to 6+ years of experience in a combined voice and non-voice customer service role.
– Strong verbal and written communication skills in English.
– Excellent problem-solving and troubleshooting abilities.
– Capable of handling multiple customer issues simultaneously.
– Familiarity with CRM systems and customer service tools is advantageous.
– Able to work independently in a fast-paced environment.
– Willingness to work rotational shifts, including weekends (6-day workweek).
– Strong interpersonal skills and a collaborative mindset.

Preferred Qualifications:

– Previous experience in customer service or client-facing roles within a BPO or similar setting.
– Background in customer-focused work environments.
– Comfortable working in a diverse and fast-changing team environment.