About Us
HighLevel is an AI-driven, all-in-one white-label sales and marketing platform designed to help agencies, entrepreneurs, and businesses grow their digital presence and achieve success. We proudly support a global network of over 2 million businesses, including agencies, consultants, and companies of all sizes across various industries. HighLevel equips users with the tools they need to attract, engage, and convert leads into loyal customers. As of mid-2025, our platform handles over 15 billion API requests and more than 2.5 billion message events daily. We manage over 470 terabytes of data across five databases, operate with a network of 250+ microservices, and support over 1 million domain names.

Our People
With a team of over 1,500 professionals across more than 15 countries, we operate in a fully remote, global environment. We’re not just building software—we’re fostering a worldwide community grounded in creativity, collaboration, and meaningful impact. We are committed to nurturing a culture where innovation flourishes, ideas are valued, and people are prioritized, no matter where they live.

Our Impact
As of mid-2025, our platform facilitates over 1.5 billion messages, helps generate more than 200 million leads, and supports over 20 million conversations each month for the 2 million+ businesses we serve. Behind these numbers are real people growing their businesses, connecting with customers, and making a difference—and we’re proud to be part of their journey.

Learn more about us on our YouTube Channel or Blog.

Who You Are
You thrive in a fast-paced, high-performance environment and are skilled in communication, time management, organization, and administrative support. You bring confidence, efficiency, and a positive attitude to every interaction, serving as the first point of contact for customers. You’re comfortable managing a virtual space, engaging with customers and team members, and ensuring a welcoming and professional experience. Strong collaboration, prioritization, and time-management skills are essential. At HighLevel, all team members are expected to be on camera for all interactions with customers, peers, and supervisors.

Roles & Requirements

What You’ll Do:

– Welcome customers in the virtual lobby and connect them with the appropriate team member
– Answer video calls and chats, and route customers accordingly
– Coordinate with Managers and support reps to connect customers via Zoom
– Develop best practices for virtual waiting room etiquette and Zoom room management
– Educate customers on chat and Zoom support features
– Share customer experience feedback with leadership
– Connect Senior Specialists with scheduled clients
– Assist with urgent escalations in collaboration with Managers and Senior Specialists
– Perform additional duties as needed based on business demands

What You’ll Bring:

– High school diploma or GED required
– Experience as a receptionist, scheduler, or administrative assistant preferred
– Familiarity with online calendars and scheduling tools (e.g., Google Calendar) preferred
– Experience handling high call volumes and resolving customer issues preferred
– Strong communication skills via phone, email, and messaging
– Excellent organizational and record-keeping abilities
– Effective time management in a fast-paced setting
– Patience and active listening to provide excellent customer service
– Strong interpersonal skills to create a welcoming experience
– Emotional intelligence to adapt communication styles as needed
– Ability to make strong first impressions and build customer relationships
– Ability to work remotely with a distraction-free, camera-ready workspace
– Reliable high-speed internet connection with minimal interruptions
– Flexibility to work varied hours, including mornings, evenings, weekends, and holidays
– Familiarity with HighLevel products and services is a plus
– Intermediate MAC skills and ability to use multiple monitors and applications
– Basic knowledge of tools such as Google Suite, Zoom, Slack, Excel, and others preferred

Language Requirements:

– Fluent in English
– Strong verbal and written communication skills

Equal Employment Opportunity Information
We are an Equal Opportunity Employer. As part of our compliance with affirmative action regulations, we invite applicants to voluntarily provide demographic information. This data is used only for legal reporting purposes and does not influence hiring decisions. Providing this information is optional and will not impact your application.