About Fullscript
Founded in 2011, Fullscript began with a mission to solve a key challenge: enabling healthcare practitioners to access and recommend trusted products for integrative care.

What started as a simple solution has grown into a comprehensive health intelligence platform that supports every aspect of care.

Today, over 125,000 practitioners depend on Fullscript for clinical insights, lab result interpretation, patient data analysis, educational resources, and access to premium supplements. Fullscript supports more than 10 million patients, helping them stay engaged with their care plans and follow through on treatments.

We create tools that make healthcare smarter and more personal—tools that save time, simplify decision-making, and strengthen the practitioner-patient relationship. With everything practitioners need in one place, they can focus on what matters most: helping people heal.

🎟️ You’re Invited
Bring your ideas, your determination, and your passion for helping others.
Join us and help shape the future of healthcare.

About the Role
As a Customer Success Specialist, you’ll be the first point of contact for practitioners and patients across North America, delivering exceptional service and customized support. Your role is key to building trust, nurturing relationships, and enhancing the overall customer experience—positioning Fullscript as a leader in the industry.

Note: This role is open only to candidates living in or near Kelowna, BC. While the position is remote, proximity to Kelowna allows for occasional in-person collaboration and team events.

Shift: 10 AM – 6 PM ET, Monday to Friday, with one weekend shift every four weeks.

What You’ll Do

– Communicate with practitioners and patients via phone, email, and live chat to identify ways to enhance their experience
– Troubleshoot issues and suggest product or service features that best meet customer needs
– Resolve complex inquiries using various support tools and your product knowledge
– Build trust through open, interactive communication
– Collaborate with teammates to create initiatives that surprise and delight customers
– Coordinate with your team to ensure consistent support coverage
– Identify trends in customer feedback and report them to your supervisor
– Work closely with the support team to maintain coverage and represent Fullscript positively

Your Background

– Experience in customer-facing roles, preferably in retail or hospitality
– A passion for customer satisfaction and a friendly, engaging attitude
– Ability to multitask and thrive in a fast-paced environment
– Commitment to delivering high-quality service
– Excellent communication and organizational skills
– Openness to change and new challenges
– Enjoyment of teamwork and collaboration
– A curious mindset with a desire for continuous learning
– Flexibility in scheduling to support customers across North America
– Familiarity with Zendesk and SaaS tools is a plus

The Perks

– Competitive salary
– Flexible paid time off
– RRSP matching program
– Stock options
– Customizable benefits (medical, dental, vision) with HSA
– Discounts on Fullscript products for family and friends

Salary: $40,000 – $50,000 per year
Potential to earn up to $6,000 in bonuses

Why Fullscript
We believe great work happens when people feel supported, trusted, and inspired. At Fullscript, you’ll join a team that:

⬦ Values innovation – We stay curious and constantly seek smarter ways to improve care
⬦ Supports growth – We learn together and take on challenges that make a difference
⬦ Puts people first – We succeed as a team and leave egos behind

📌 Apply Now
Help us build the future of healthcare.

A Few Things to Know
We appreciate the strong interest in joining Fullscript. Due to the volume of inquiries, we’re unable to respond to individual messages about open roles via email, LinkedIn, or social media. Please apply directly through our careers page to ensure your application is reviewed.

Fullscript is an equal opportunity employer committed to fostering an inclusive workplace. Accommodations are available upon request. For assistance, email accommodations@fullscript.com.

All job offers are contingent on successful background checks in accordance with applicable laws.

We use AI tools to support parts of our hiring process, such as screening and reviewing responses. Final hiring decisions are always made by people and comply with privacy and employment laws in Canada and the U.S.

Learn More About Fullscript
🌐 https://fullscript.com
💬 @fullscriptHQ on Instagram
📺 Let’s make healthcare whole on YouTube