About the Role
We’re growing our support team and are looking for Customer Support Representatives who are passionate about providing exceptional service to our landline customers. Strong English language skills are essential for this position.

What You’ll Do

– Monitor customer issues, identify patterns, and take proactive steps to address them
– Collaborate across teams to resolve customer challenges
– Deliver outstanding customer experiences
– Understand cancellation reasons and offer solutions to retain customers
– Identify opportunities to upsell products and services that benefit the customer

Who You Are

– Stay calm under pressure, build rapport easily, and enjoy engaging with diverse individuals
– Genuinely kind and empathetic
– Quick to adapt to change
– Strong verbal and written communication skills in English
– Naturally organized and able to multitask effectively
– Familiar with tools like Zendesk, Hubspot, or similar platforms

Compensation
We offer a global base pay of $6/hour, with the opportunity to earn commissions.

Shifts
Our support hours are from 9 AM to 9 PM EST, seven days a week. Weekend shifts are part of a rotating schedule.

Our Culture at Community Phone
At Community Phone, we put our customers first. We’re looking for team members who are passionate about our mission and thrive in a remote-first environment.

Our team values include:

– Curiosity and continuous learning: We embrace mistakes, ask questions, and grow together
– Efficiency: We work lean and focus on delivering value
– Action-oriented mindset: We take initiative and push boundaries to build great products
– Transparency: We communicate openly and directly
– Ownership: We take pride in our work and strive for excellence
– Caring mentality: We prioritize teamwork and customer satisfaction over individual recognition