ABOUT US
At Xsolla, we believe every great game starts with a spark of imagination, fueled by the passion and perseverance of creators worldwide. Our goal is to support these innovators by offering the tools and resources they need to turn their ideas into reality. We strive to create equal opportunities for all developers to share their creations with a global audience.

With our headquarters in Los Angeles and offices in Berlin, Seoul, and other locations, we collaborate with top industry names like Valve, Twitch, and Ubisoft to drive innovation in gaming. Our services reach over 200 regions, supporting more than 700 payment options in over 130 currencies.

L – Longevity
O – Opportunity
V – Vision
E – Enjoy the game!

ABOUT YOU
We’re seeking a Customer Support Representative who is compassionate, adaptable, and enthusiastic about helping others. In this role, you’ll be the first point of contact for players and partners, ensuring their concerns are addressed and their experiences are positive.

You possess excellent communication skills, patience, and a knack for problem-solving. You’re comfortable in a dynamic environment, quick to learn new tools, and capable of managing multiple tasks with professionalism. You enjoy working in a team, connecting with people globally, and take pride in delivering outstanding service.

If you’re passionate about supporting the gaming community and building strong relationships with players and partners, we’d love to connect with you.

Responsibilities

– Assist players with payment and purchase issues via email, live chat, and other channels.
– Provide English-language support, ensuring players and partners feel valued and understood.
– Work with game developers and internal teams to resolve issues and enhance player experiences.
– Manage multilingual inquiries, identifying and resolving problems efficiently.
– Monitor system performance and report technical issues to the appropriate teams.
– Collaborate with your team to keep support cases updated and meet player needs.

Qualifications and Skills

– Fluent in spoken and written English with excellent communication abilities.
– A natural problem-solver who enjoys helping others and delivering top-notch service.
– Willingness to work across three shifts (day, evening, night) to support 24/7 operations.
– Strong multitasking skills and the ability to quickly learn and apply new information.
– Capable of explaining complex topics in a simple, clear manner to users and colleagues.
– Open to fresh graduates with a positive attitude and eagerness to learn.
– Able to stay calm and effective in a fast-paced environment.

Nice to Have

– Previous experience in customer support is a plus.
– Additional language skills are an advantage.
– A proactive team player who can think creatively to solve user issues.

BENEFITS:

Convenient Work Tools
– Latest Mac computers and additional hardware to enhance productivity
– Tools like Google Chat, Gmail, Google Drive, Confluence, Jira, and GitLab

Professional Growth
– Free training sessions and access to industry conferences
– Opportunities for knowledge sharing within the company

Additional Perks
– Comprehensive health insurance (medical, dental, optical) for employees and dependents
– Flexible working hours tailored to your schedule and team needs
– No dress code
– Modern and comfortable office space

Please note that job responsibilities may evolve to meet the needs of the individual and the organization. This description outlines the general scope of the role and is not exhaustive. Xsolla KL Sdn Bhd is committed to protecting your privacy and will not share your data externally. In accordance with the Personal Data Protection Act 2010 (PDPA), we are dedicated to safeguarding your personal information. For any privacy-related inquiries, please contact us at careers@xsolla.com.

Explore more career opportunities at: https://xsolla.com/careers