ABOUT LONE WOLF
At Lone Wolf, our mission is to simplify real estate transactions. We achieve this by offering a fully digital experience from lead to close for agents, brokers, and their clients. With over 30 years in the industry, we’ve continuously evolved while remaining a steadfast partner to real estate professionals.

We value diversity and are committed to building a team that reflects the varied landscape of the real estate world. We celebrate individuality and believe our differences strengthen our shared goals and relationships. We’d love for you to join us in that mission.

JOB SUMMARY:
You’ll provide technical support to customers through phone, email, and chat. This includes answering questions about product features, resolving issues, and escalating when necessary. We’re looking for someone who is passionate about customer service and dedicated to delivering a Human, Easy, and Smart experience.

KEY RESPONSIBILITIES:

– Assist customers via email, chat, and phone with our proprietary software.
– Document all support interactions and customer issues in our ticketing system.
– Use your communication skills and product knowledge to diagnose and resolve software issues.
– Respond to customer inquiries with professionalism and strong communication.
– Identify ways to improve our products and customer experience based on feedback.

QUALIFICATIONS:

– Preferably 2–3 years of experience in customer support.
– Familiarity with Salesforce, Zendesk, Intercom, or similar systems is a plus.

SKILLS AND ATTRIBUTES:

– Customer-Focused – Committed to understanding and meeting customer needs with empathy and personalized service.
– Detail-Oriented – Listens carefully and resolves issues efficiently.
– Critical Thinker – Analyzes information to identify problems and develop effective solutions.
– Strong Communicator – Excellent written and verbal communication skills, with the ability to collaborate across teams.
– Customer Retention – Understands customer concerns and builds strong relationships to encourage loyalty.
– Meets quality and performance standards.

BONUS SKILLS:

– Experience with Salesforce CRM
– Background in chat-based support
– Familiarity with JIRA
– Knowledge of real estate multiple listing services
– Proficiency in Microsoft Office or similar tools