🌟 About the Role
We’re growing our support team and seeking Customer Support Representatives who are passionate about providing exceptional service to our landline users. Strong English language skills are essential for this position.

🚀 What You’ll Do

– Monitor customer issues, spot patterns, and initiate follow-up calls
– Collaborate across teams to eliminate customer roadblocks
– Ensure every customer enjoys an outstanding experience
– Understand cancellation reasons and offer solutions to retain customers
– Identify opportunities to upsell additional products and services that save customers money and address their needs

🏆 About You

– Stay calm under pressure, build rapport easily, and enjoy interacting with diverse individuals
– Naturally kind and empathetic
– Quick to adapt to changes
– Strong verbal and written communication skills in English
– Highly organized and capable of multitasking
– Familiar with tools like Zendesk, Hubspot, or similar platforms

💰 Compensation
This is a global opportunity offering a base pay of $6/hour, with the potential to earn commissions.

📆 Work Schedule
Shifts follow U.S. time zones, with operations running daily from 9 AM to 9 PM EST. Weekend shifts are part of a rotating schedule.

💙 Our Culture at Community Phone
At Community Phone, we are deeply committed to our customers. We seek team members who are passionate about our mission and product.

Here’s what defines our team:

– We value curiosity and continuous learning, encouraging open-mindedness and growth through challenges and feedback.
– We focus on efficiency, using our resources wisely to enhance our offerings and customer experience.
– We act decisively, embracing a bias toward action to drive innovation and results.
– We prioritize transparency and direct communication to resolve issues quickly and build trust.
– We take ownership of our work, striving for excellence and constantly seeking improvement with a founder’s mindset.
– We foster a caring, team-oriented environment where customer satisfaction and collaboration are key to our success.