Sword Health is transforming healthcare by moving from a human‑first model to an AI‑first approach through its AI Care platform. This shift makes top‑tier healthcare accessible anytime and anywhere, while greatly lowering costs for payers, self‑insured employers, national health systems, and other healthcare entities. The company started by reimagining pain care with AI at the center and has since grown into women’s health, movement health, and most recently mental health. Since 2020, over 700,000 members across three continents have completed 10 million AI sessions, helping more than 1,000 enterprise clients avoid over $1 billion in unnecessary healthcare expenses. Supported by 42 clinical studies and more than 44 patents, Sword Health has raised over $500 million from major investors such as Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. More information is available at swordhealth.com.

Sword Health is a leading digital healthcare provider focused on helping millions of people manage musculoskeletal pain. Its innovative solution pairs licensed physical therapists with an AI‑powered digital therapist to help individuals recover from chronic and post‑surgical pain more quickly and at a lower cost than traditional options.

What you will do:
The ideal candidate will be an excellent communicator with strong customer service skills, highly organized, and able to multitask and prioritize effectively. A background in healthcare or customer support is helpful but not required. Responsibilities include delivering empathetic, solutions‑oriented support across multiple channels; resolving inquiries efficiently to ensure a positive experience; guiding members from enrollment through program completion; collaborating closely with Physical Therapists; building meaningful relationships with members and offering personalized assistance throughout the virtual program; using internal tools and teams to provide accurate information and resolve issues; taking part in outreach campaigns to encourage ongoing participation; and adapting communication styles to individual member preferences.

What you will need:
A bachelor’s degree or two years of relevant experience in a service‑oriented environment is preferred. At least one year of experience in tech support, call center support, or customer service is required. The role demands empathetic critical thinking, comfort in a fast‑paced environment, strong accountability and resourcefulness, the ability to listen and type or talk and type at the same time, excellent written and verbal communication skills across organizational levels, and proficiency with Google Docs, Sheets, and Slides.

What we offer:
A promising career path at a fast‑growing tech startup; opportunities for professional development and advancement with a competitive salary; the chance to work with a talented team and contribute meaningful value to an innovative solution with the potential to reshape an industry. You’ll find a dynamic, creative, and energetic work environment with a friendly culture. Although this is an hourly role with a consistent 40‑hour weekly schedule, we provide flexibility when needed. You will receive 15 PTO days, 10 sick days, and 13 paid holidays, and we emphasize work‑life balance to ensure your schedule works for you. You will also have access to wellness programs such as yoga classes and digital therapist sessions.

Compensation ranges from $42,000 to $66,000 per year, including base pay, variable compensation, and equity. These ranges represent starting points, and compensation may be adjusted quickly for standout employees. Pay is based on skills, experience, location, market conditions, and other factors. Future value of stock options is not guaranteed and may change. Additional benefits are included as described below.

US benefits and perks include comprehensive medical, dental, and vision coverage; life and AD&D insurance; financial advisory services; supplemental accident, hospital, and critical illness insurance; a Health Savings Account; equity grants; a discretionary PTO plan; parental leave; a 401(k); flexible work hours; a remote‑first culture; paid holidays; and free digital therapist access for you and your family. Eligibility applies to full‑time employees working at least 25 hours per week.

Applicants must have the legal right to work in the United States, as visa sponsorship is not available.

Sword Health, including all of its affiliated clinical entities, follows all applicable federal and state civil rights laws and does not discriminate based on age, ancestry, color, citizenship, gender, gender expression, gender identity, genetic information, marital status, medical condition, national origin, disability, pregnancy, race, religion, caste, sexual orientation, or veteran status.