About Us:

We’re Publitas — a remote-first, rapidly growing SaaS company that helps brands transform static content into engaging digital experiences that deliver results.

We don’t believe in micromanagement, rigid hierarchies, or busywork. We hire talented people, trust them completely, and focus on meaningful outcomes. If you thrive in an environment that values autonomy, challenge, and ownership, you’ll fit right in.

This role is for you if you:

– Have 3+ years of experience in customer success, account management, or other client-facing roles within a B2B SaaS setting.
– Are fluent in Dutch, both written and spoken — this is essential.
– Bring a proactive, problem-solving mindset and always put the customer first.
– Are comfortable using tools like HubSpot, Slack, Zoom, and CRM/CS platforms.
– Enjoy working in a fast-paced, fully remote environment with global teams.
– Communicate clearly, empathetically, and with professionalism.

This role is not for you if you:

– Need constant direction or a rigid process to be productive.
– Prefer stability over change.
– Are okay with mediocrity.
– Have never worked remotely and see asynchronous work as isolating.
– Wait for instructions instead of taking initiative.

Job Requirements:

As a Customer Success Manager at Publitas, your focus will be on customer retention, onboarding, and managing SaaS clients. Specifically:

– Manage a portfolio of clients, primarily in the Netherlands, helping retail and e-commerce businesses achieve their goals using Publitas.
– Understand each client’s objectives, develop personalized success plans, and act as a strategic advisor throughout their journey.
– Drive customer retention, expansion, and renewals, while identifying opportunities for upselling and cross-selling.
– Lead onboarding and training to ensure clients launch successfully and quickly realize value.
– Provide proactive support via email and video calls, resolving issues, handling administrative tasks, and guiding clients to solutions efficiently.
– Monitor account health and act quickly to address issues or prevent churn.
– Collaborate closely with Sales, Support, and Product teams to ensure a seamless customer experience.
– Share insights, feedback, and ideas to help improve our processes and contribute to a culture of learning.

Who You Are:

– Customer-focused: You prioritize client success and go the extra mile to help them achieve their goals.
– Proactive: You identify problems early and take initiative to solve them.
– Strategic: You don’t just support clients — you help them grow.
– Clear communicator: You simplify complex topics and handle difficult conversations with empathy.
– Accountable: You take full ownership of outcomes, not just tasks.

What We Offer:

– Salary between €45,000–€65,000 per year (gross), based on experience and location.
– 25 vacation days, plus your country’s national holidays.
– A high-end MacBook and remote work setup.
– Monthly wellness budget to support your health.
– Co-working space allowance.
– Access to events, training, or courses that enhance your work at Publitas.
– Free Kindle and Audible books.
– Publitas merchandise.

How to Apply:

We don’t ask for CVs or cover letters — they don’t show us who you really are. Instead, we ask thoughtful questions and give you the opportunity to demonstrate what you bring to the table.

No fluff — just a real look at what it’s like to work with us.