About Lyra Health
Lyra is reshaping mental health care by combining technology with compassionate support to help people maintain emotional well‑being at work and at home. We partner with leading organizations—including Morgan Stanley, Uber, Amgen, and other Fortune 500 companies—to expand access to effective, high‑quality mental health care for employees and their families. Through our digital care platform and global provider network, nearly 20 million people can access top‑tier support and improve their well‑being more quickly. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

Lyra Health Canada is seeking a seasoned counsellor to manage call intake and serve as the initial point of contact for employees and their dependants using Lyra Health Canada services. This role includes providing immediate counselling support, including risk containment when necessary.

In this position, you will work with a wide range of issues and levels of severity, manage risk cases effectively, assess clinical needs quickly, and develop and monitor appropriate treatment plans. This is a full‑time, five‑day‑a‑week permanent role, with occasional after‑hours shifts.

Responsibilities
• Act as the first point of contact for individuals accessing EAP or mental health services via phone or online chat.
• Provide immediate, goal‑focused therapeutic support and psychoeducation.
• Conduct brief clinical assessments to determine client needs.
• Perform thorough risk assessments and implement risk management plans promptly.
• Based on assessment outcomes, identify appropriate support through the EAP, short‑term counselling, or external services such as community organizations or healthcare providers.
• Document all relevant case information accurately in the clinical database.
• Follow all clinical and operational standards, protocols, and procedures.
• Collaborate with global clinical teams.
• Coordinate with affiliate clinicians regarding appointments and case updates.
• Contribute to service development and business initiatives as needed.
• Maintain flexibility with schedule and responsibilities to meet business needs.
• Participate in governance and quality assurance activities.

Minimum required experience
Essential:
• A master’s‑level counselling qualification that meets professional standards in your Canadian jurisdiction.
• Current registration or accreditation with an appropriate professional body.

Preferred:
• Experience working with a wide array of psychological and workplace issues, including mental health concerns, trauma, stress, relationship difficulties, child‑related issues, anxiety, and substance‑related challenges.
• Experience in high‑pressure, time‑sensitive environments.
• Experience handling high‑risk cases such as suicide, abuse, and substance use.
• At least three years of post‑qualification therapeutic experience.

Required skills
• Strong computer literacy and fast typing ability
• Bilingualism in English and French is an asset
• Ability to integrate clinical and EAP approaches
• Strong client service orientation
• Clear and effective communication
• Professional phone presence and skill in providing therapy by phone
• Solid clinical judgement and risk‑management abilities
• Strong time‑management skills
• Ability to collaborate within a team
• Ability to perform well under pressure
• Awareness of business and commercial considerations

This is a remote position with an annual in‑person team gathering.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other protected category.

By applying, you acknowledge that your personal information will be processed according to Lyra Health’s Workforce Privacy Notice. We may collect information such as your name, contact details, gender identity, employment information, and other data for recruitment and evaluation purposes. We may also request optional information about race, ethnicity, and sexual orientation, which is considered sensitive data under relevant privacy laws. If you are a California resident and wish to limit our use of this information, you may use the provided form. Your information will be retained only as long as necessary. Lyra does not sell or share personal information under CPRA definitions. Outside the United States, individuals may have additional data rights, including access, correction, deletion, and processing restrictions, subject to legal limitations. For privacy‑related requests outside the U.S., contact globaldpo@lyrahealth.com. More details can be found in our Workforce Privacy Notice.