About Lyra:
Lyra Health is a leading provider of mental health solutions for employers, supporting more than 20 million people worldwide. The company has delivered 13 million mental health sessions, published over 20 peer‑reviewed studies, and achieved exceptional results in access, clinical effectiveness, and cost efficiency. Extensive research shows that Lyra’s care model helps people recover twice as fast and leads to a 26% yearly reduction in overall healthcare claims. Lyra is expanding access to high‑quality mental health support through Lyra Empower, the only fully integrated, AI‑driven platform that unites top‑tier care with advanced technology.

The Lyra Health Canada team is seeking an experienced counsellor to conduct call intake, serve as the first point of contact for employees and their dependents using Lyra Health Canada services, and provide immediate counselling support, including risk containment when necessary.

In this role, you will work with a variety of presenting issues and levels of severity, manage high‑risk cases, assess clinical needs quickly, implement appropriate treatment plans, and oversee ongoing case management. This is a permanent, five‑day‑per‑week position, and occasional out‑of‑hours shifts may be required.

Responsibilities:
• Serve as the initial point of contact for individuals accessing EAP or mental health services via phone or online chat.
• Provide real‑time emotional support with brief, goal‑oriented therapeutic interventions and psychoeducation.
• Conduct concise clinical assessments to identify client needs.
• Perform thorough risk assessments and promptly implement risk management plans when necessary.
• Recommend suitable support options—including short‑term counselling, community resources, healthcare services, and other relevant programs—based on clinical assessment outcomes.
• Record all relevant information in the clinical database to support effective case management.
• Follow all clinical and operational standards, protocols, and service requirements.
• Collaborate with global clinical teams.
• Coordinate with affiliate clinicians for appointments and case updates.
• Contribute to service and business development as required.
• Adapt to changing work hours and tasks based on business needs.
• Participate in governance and quality assurance activities.

Minimum experience required:
Essential:
• A master’s degree in counselling that meets professional standards within your Canadian jurisdiction.
• Current registration or accreditation with an appropriate professional body.

Preferred:
• Experience addressing a wide range of psychological and workplace issues, including mental health concerns, trauma, stress, relationship challenges, child‑related issues, anxiety, and substance‑related problems.
• Experience in fast‑paced, time‑sensitive environments.
• Experience working with high‑risk cases such as suicide, abuse, and substance use.
• At least three years of post‑qualification therapeutic experience.

Required skills:
• Strong computer skills and fast typing ability
• Bilingualism in English and French is an asset
• Ability to integrate clinical and EAP perspectives
• Strong client service orientation
• Clear and effective communication
• Strong telephone skills and comfort providing telephonic therapy
• Solid clinical judgment and risk management skills
• Effective time management
• Ability to work collaboratively in a team
• Ability to perform well under pressure
• Business and commercial awareness

This is a remote position with annual in‑person team gatherings.

Equal Opportunity Employer Statement:
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other category protected by law.

By applying, you acknowledge that your personal information will be processed according to Lyra Health’s Workforce Privacy Notice. We collect personal details—such as name, email, gender identity, employment information, and phone number—to support recruitment and evaluate suitability for employment. We may also collect optional sensitive information (such as race, ethnicity, or sexual orientation) for purposes like diversity and inclusion initiatives, which you may choose not to provide. California residents can limit the use of this sensitive information via the provided form. Data is retained only as long as necessary for the stated purposes, and Lyra does not sell or share personal information as defined by the CPRA.

Outside the United States, individuals (including those in the EU, UK, and Switzerland) may have rights to access, delete, correct, or limit processing of their personal information, subject to legal restrictions. To exercise these rights, contact globaldpo@lyrahealth.com. More details are available in our Workforce Privacy Notice.