Are you eager to make a real difference in the daily lives of millions of entrepreneurs in France—and soon across Europe?
Are you seeking a workplace that values trust, initiative, and independence?
Do our Engineering Principles align with your approach?
If so, Pennylane could be the perfect fit for you!

Our Vision
We aim to become the most loved financial Operating System for small and medium-sized businesses (SMEs) and accounting firms in France—and eventually, throughout Europe.
Our mission is to free entrepreneurs from time-consuming financial and accounting tasks, while giving them access to the insights they need to make smart business decisions.

About Us
Pennylane is one of the fastest-growing fintech companies in France—and soon, in Europe!
In just four years, we have:
💻 Gained recognition as a game-changing financial and accounting software for SMEs and accountants
💰 Raised €225 million from top investors, including Sequoia Capital, known for backing companies like Google, Facebook, Airbnb, Stripe, and PayPal
👨👩👧👦 Grown from 7 co-founders to over 650 team members, earning a 4.6/5 rating on Glassdoor and recognition as a top workplace in France and for remote work
🌍 Built a diverse, international team with over 25 nationalities and a strong remote-first culture—30% of our team works from across Europe
🤝 Earned the trust of thousands of clients and accounting firms, with outstanding online reviews
🚀 Grown to serve over 350,000 SMEs and more than 4,500 accounting firms in France

Your Role
You will be the strategic architect of learning experiences for over 200,000 SME users, ensuring each user receives the right guidance at the right time to become fully autonomous with Pennylane.
You will own the strategy and execution of self-serve education for SMEs—designing learning ecosystems, analyzing user behavior, and leading cross-functional initiatives that drive business impact.
You’ll connect user needs, product capabilities, and educational content—turning insights into scalable strategies.
You excel in navigating ambiguity, influencing without authority, collaborating across teams, and using data to inform decisions. Your strategic mindset ensures every educational touchpoint supports user success and business growth.

Key Responsibilities

Strategic Leadership & Vision (35%)

– Define and own the long-term education strategy for 200,000+ SME users, guiding them through their entire journey with Pennylane
– Lead cross-functional efforts with Product, Marketing, Customer Success, and Partner Success to embed education into the user experience
– Analyze user behavior to identify learning gaps
– Prioritize effectively across competing needs
– Clearly communicate strategy and progress to stakeholders
– Align teams around educational goals and timelines

User Experience & Content Management (35%)

– Design complete learning ecosystems from onboarding to advanced feature usage
– Create high-quality online courses and content in collaboration with content creators
– Map user journeys and pinpoint key learning moments
– Coordinate and contribute to help center content for new features
– Manage content workflows by assigning the right creators
– Work with Product teams to embed education into the product experience
– Track and improve the educational funnel using analytics

Analytics & Optimization (30%)

– Conduct in-depth data analysis across platforms (Academy, Help Center, in-app guidance, support tickets, product usage)
– Translate data into actionable insights and strategic priorities
– Measure the impact of education on business metrics like adoption, retention, and support volume
– Present complex data in a clear, accessible way
– Conduct user research and turn findings into strategic recommendations
– Continuously improve based on performance metrics and user feedback
– Build and maintain dashboards for real-time educational performance tracking

Essential Skills & Experience

– Strong experience in Customer Education, Product Operations, or Customer Success in a B2B SaaS setting
– Proven ability to lead cross-functional projects and align stakeholders across departments
– Excellent writing and content creation skills for educational materials
– Expertise in user journey mapping, education funnel design, and content strategy
– Confident in data-driven decision-making: analytics, KPIs, dashboards, and experimentation
– Fluent in French (native) and English (professional)
– Independent, organized, results-driven, with a strong sense of ownership and curiosity
– Bonus: Experience with learning platforms (LMS, Help Centers, in-app guidance) and interest in fintech or accounting tools

Recruitment Process

– Introductory call with a Talent Acquisition Manager (30 min)
– Interview with Simona, Head of Education (45 min)
– Case study with two team members (60 min)
– Final interview with Alexandre, Co-founder (30 min)

What We Offer to Make Your Work Life Easier

🏢 Work remotely from anywhere in Europe within two hours of CET
🌴 25 paid vacation days, wherever you’re based
💵 Competitive salary package
📈 Company equity so you can share in our success
🏡 Budget to improve your home office and monthly coworking allowance
⛹️ Access to 8,000+ fitness centers and 300+ wellness activities via Gymlib
🇬🇧 Access to Busuu to improve your English or French
💻 Latest Apple equipment
🎉 Regular company events like quarterly Tech Days and an annual seminar to bring everyone together

If you’re based in France, you’ll get a French contract with additional benefits:
– 6 to 12 RTT days
– 5 weeks of paid time off
– Lunch credits (Swile)
– Alan Blue health insurance
– Regular meetups in cities like Lyon, Bordeaux, and Nantes

We’re working to extend these perks to team members outside France, though implementation varies by country.

Who We’re Looking For

To thrive at Pennylane, you should:
– Speak English (level depends on the role)
– Enjoy working in a dynamic, evolving environment
– Be highly collaborative across teams
– Have enough experience to prioritize business-driven tasks daily

We understand that some candidates may hesitate to apply if they don’t meet every requirement. If you’re unsure, we encourage you to apply—you might be the perfect fit!

We are committed to diversity, equity, and inclusion. We strive to create a safe, welcoming environment for everyone and provide equal opportunities regardless of gender, sexual orientation, origin, disability, or any other unique trait. Diversity makes us stronger and more fun!