We’re making owning an electric vehicle as straightforward and intelligent as possible by creating the large-scale virtual charging platform of the future.

In just four years, Octopus Electroverse has expanded into one of the world’s biggest eMobility providers, connecting over one million EV chargers and offering a customer ecosystem across web, iOS, Android, CarPlay, Android Auto, Automotive OS, and more.

And we’re only getting started: we’re growing internationally, partnering with more automotive and tech companies, building new large-scale features, and shaping seamless charging experiences for the future—all to make public EV charging incredibly easy for customers.

Electroverse is a diverse team spanning product, development, commercial, operations, marketing, partnerships, and more, all united in establishing Octopus as the leading name in EV charging.

We’re searching for a Customer Specialist to join our operations team and deliver exceptional customer support as Electroverse continues to grow. You’ll communicate with customers via email and online chat and help manage operational tasks.

This role is based in our London office, with the option to work from home 2–3 days a week, and offers either 37.5 or 42.5 working hours per week (your choice!) Monday to Friday.

What you’ll do
• Take a key role in supporting Electroverse customers, handling everything from sign-up questions and card requests to app feedback, becoming the voice of our expanding brand
• Provide excellent care and support for EV drivers, maintaining the high customer service standards Octopus is known for
• Explore the technical aspects of the product while resolving customer issues
• Learn to manage social media and help represent Electroverse with the right tone of voice
• Stay informed about new Electroverse features and releases so you can discuss them confidently with customers
• Work with the wider team to deeply understand the customer ecosystem and suggest improvements as we scale

About you
• You genuinely enjoy connecting with customers and helping them find solutions
• You have excellent written communication skills and can adapt your tone based on the audience
• You stay organised with daily communications and operations, and you’re ready to take on new tasks as the fast‑growing Electroverse team evolves
• You’re comfortable getting a bit technical, such as pulling data from our admin portal to share with the team
• You don’t need prior EV or EV tech experience, but curiosity and a desire to learn about the industry are important

If this sounds like you, we’d love to hear from you.

Ready to build a career with us? We’re committed to giving you everything you need to reach your potential. If you need specific accommodations or have special preferences, tell us—we’ll tailor the interview process to make it as comfortable and effective as possible.

Research shows that some groups, including women, may hesitate to apply unless they meet every requirement. Whoever you are, if this role excites you, we encourage you to apply—you might be the perfect fit. Across Octopus, we value honest, empathetic people above all else. Our team is our greatest strength, and the diverse skills and perspectives each person brings drive our success. As an equal opportunity employer, we do not discriminate based on any protected characteristic. We are dedicated to equal opportunities, inclusivity, and fairness for everyone.