Mission Healthcare, operating across seven states, is the leading provider of home health and hospice care in the western U.S. Our core mission is to care for our people. We offer a wide range of services designed to support patients and their families throughout the healthcare journey. We are guided by our core values—Compassion, Accountability, Respect, Excellence, and Service (CARES)—and are committed to delivering care that reflects these principles. By joining our team, you’ll make a meaningful impact on patients’ lives every day while advancing your career in a collaborative and compassionate environment. We look forward to welcoming new members to our growing Mission family.

We are currently looking for a driven and detail-focused Help Desk Intern to join our Clinical Informatics Support (CIS) team. This internship provides valuable hands-on experience in supporting Electronic Medical Records (EMR) in a fast-paced healthcare setting.

Key Responsibilities:

– Provide technical assistance to users, including troubleshooting EMR back-end issues.
– Address help desk tickets and resolve technical issues promptly.
– Help maintain and update CIS documentation and knowledge base content.
– Assist in onboarding and offboarding processes for employees.
– Contribute to CIS projects and initiatives as needed.
– Deliver outstanding customer service and ensure user satisfaction.
– Uphold the confidentiality and security of sensitive information.

Knowledge and Skills:

– Basic knowledge of IT services such as password resets and Office 365.
– Foundational understanding of technology and automation.

Qualifications:

– Currently enrolled in a degree program in Health Informatics, Healthcare Administration, Information Technology, Computer Science, or a related field.
– Basic familiarity with computer hardware, software, and healthcare concepts.
– Strong problem-solving abilities and attention to detail.
– Excellent communication and interpersonal skills.
– Ability to work both independently and collaboratively.
– Willingness to learn and adapt to new technologies and workflows.

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At Mission Healthcare, we are committed to creating an inclusive workplace where diversity is respected and every team member feels valued and empowered. We are dedicated to building a diverse workforce and fostering a culture of equity and belonging.

Equal Opportunity:

We are proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected status. Employment decisions are based solely on qualifications, merit, and business needs.

Accessibility Commitment:

We aim to make our hiring process accessible to everyone. If you need accommodations during any part of the application process due to a disability, please let us know how we can support you.

Inclusion Efforts:

We are actively working to improve our practices by addressing discrimination and promoting fairness and inclusion. We strongly encourage individuals from historically underrepresented groups to apply and help us build a more diverse and inclusive team.

Your Voice Matters:

At Mission Healthcare, we value your input. We are committed to open conversations about diversity and inclusion and welcome your ideas and perspectives. Together, we strive to create a workplace that mirrors the communities we serve and fosters a sense of belonging for all.