As a Client Success Partner (CSP) on the Enterprise team, you will guide our largest clients in shaping their digital training strategies using the 360Learning platform.

Your goal is to build strong relationships with HR leaders (CHROs, Chief Learning Officers, Digital Learning Managers) and help them increase the usage, adoption, and overall impact of our solution.

Because Enterprise clients face complex challenges, you will act as a facilitator to secure renewals by coordinating internal experts (technical, learning, and more) and helping clients fully understand and embrace the value and vision of our Enterprise offering.

You will ultimately be responsible for renewing or signing new contracts for the accounts in your portfolio.

Within one month, you will:
• Learn the product and immerse yourself in Convexity’s culture
• Get familiar with the CSP team’s processes and tools
• Join your first customer meetings alongside other CSPs

Within three months, you will:
• Take ownership of a portfolio of major Enterprise clients
• Launch new projects with prospects and customers

Within six months, you will:
• Define learning transformation plans with your clients and determine the resources required
• Build and manage timelines for solution-related initiatives
• Identify and document customer use cases
• Establish a trusted relationship between the client and 360Learning, including regular contact with top management
• Collaborate with Account Managers to identify upsell and cross-sell opportunities

Within twelve months, you will:
• Reduce churn by detecting at‑risk clients and implementing corrective action plans
• Identify champions and advocates within customer teams
• Share best practices with the wider Client Success organization

Required skills:
• At least 3 years of experience as a Client Success Manager or in HR, learning, change management consulting, or digital learning roles
• Ability to lead complex, high‑impact projects for Enterprise accounts (2,000+ employees)
• Knowledge of the B2B SaaS industry is an advantage
• Strong interest in digital innovation, education, and e‑learning
• Excellent communication and relationship‑building skills
• Fluent French and strong English skills (B2 or higher)

What we offer:
• Compensation includes base salary, variable pay, and equity
• Benefits include a home office stipend, RTT, meal vouchers, medical coverage, gym membership, and one month of parental leave for the second parent
• Flexible hours and the option to work fully remotely from anywhere in France
• Six active employee resource groups focused on mental health, sustainability, women, parents, LGBTQIA2S+, and ethnic diversity, each supported by an executive sponsor
• Commitment to corporate social responsibility, outlined in our CSR charter
• A structured environment designed to support your success from onboarding onward

Interview process:
• Phone interview with Talent Acquisition
• Discovery meeting with an Enterprise CSP
• Case study with the Director of Customer Success and the Enterprise Success Coach
• Clarification meeting with the Customer Success Operations Manager
• Culture fit interview with the Chief Customer Officer
• Offer
You can prepare using our public Knowledge Base.

Who we are:
360Learning helps companies develop skills internally by turning subject‑matter experts into learning champions. Our collaborative learning LMS enables L&D teams to speed up upskilling by leveraging internal expertise rather than relying solely on top‑down training. The platform provides a unified way to onboard employees, train customer‑facing teams, and support customers and partners.

More than 1,700 organizations use 360Learning. Founded in 2013, we have raised $240 million and have over 400 team members across North America and EMEA.

Learning includes everyone:
In line with our culture, we believe learning is for everyone and depends on embracing diversity, connection, and inclusion. Our global teams bring together a wide range of backgrounds and perspectives to support a platform built for all, regardless of identity, background, or protected status. We are proud to be an equal‑opportunity employer and are committed to fairness across recruitment, compensation, benefits, performance, promotions, and all aspects of employment. We look forward to learning with you and from you.