We’re offering an exciting chance to join our team at our lively Wellington CBD office. This entry-level position invites you to become a true advocate for our customers.

We’re seeking enthusiastic people to help drive Octopus’s growth. You’ll be on the frontline, delivering exceptional support to our UK customers via email using our award-winning Kraken platform. Strong written communication and excellent people skills are essential.

This role offers the opportunity to build a meaningful career in a company that prioritises your development, helping you grow specialised skills while contributing to a global effort to accelerate decarbonisation and reinvent customer service.

What you’ll do:
• Provide exceptional, empathetic email support to our UK customers.
• Take full responsibility for customer enquiries, resolving issues end to end across billing, smart meter questions, and general account needs.
• Handle a high volume of enquiries, guiding customers through their journey.
• Suggest improvements, challenge existing processes, and contribute ideas to enhance customer experience.
• Support vulnerable customers with care and sensitivity.
• Become highly skilled in our Kraken platform.
• Explore your interests and develop specialist knowledge to progress within Octopus Energy.

What you’ll need:
• A genuine passion for delivering outstanding customer experiences.
• Strong creative problem-solving abilities and a willingness to think differently.
• Adaptability, resilience, and a desire to keep learning.
• A collaborative, team-focused attitude.
• Ideally, experience in customer-facing roles such as hospitality, retail, or other service industries.

Why join us:
• Make a tangible impact by helping accelerate the global shift toward cleaner, fairer energy.
• Be part of a diverse team that values authenticity, trust, and individual perspectives.
• Enjoy unique perks, including a competitive salary, participation in our Equity Option Scheme, and opportunities for top performers to work flexibly or even travel or relocate to our UK offices and beyond.

Availability: This is a full-time role (37.5 hours), Monday to Friday, based on-site in our Wellington CBD office.

Salary: Starting at $55,500.