HONK is reshaping the towing and roadside assistance industry by turning stressful vehicle situations into smooth, positive experiences that strengthen brand loyalty. With the highest customer satisfaction ratings in the field and a strong focus on digital innovation, HONK continues to be a trusted partner for major insurers, fleets, automotive manufacturers, and retailers across the country.

We are looking for enthusiastic, service-focused Customer Service Specialists for several shifts within our Call Center Operations team. These full-time, work-from-home roles involve daily interaction with customers, making our Specialists the voice of HONK. The job requires quick thinking, adaptability, and comfort working in a fast-paced, performance-driven environment where strong contributors are recognized.

This posting is specifically for a 3:00 PM to 11:30 PM Eastern Time shift. Current full-time scheduling options include having Mondays and Tuesdays off, Tuesdays and Wednesdays off, or Wednesdays and Thursdays off.

Responsibilities:
• Communicate with customers by phone
• Understand HONK’s value, processes, and growth opportunities, and explain them clearly when needed
• Use HONK’s proprietary technology to connect members with our national partner network
• Take calls to assist customers with placing orders and completing services
• Assess customer needs, build rapport, and deliver immediate, tailored solutions
• Ensure high customer satisfaction by exceeding expectations and meeting service timelines
• Think creatively to resolve any customer issues with exceptional service

Preferred Experience:
• Background in a customer-facing role handling phone-based issue resolution
• Ability to calmly and professionally engage customers, understand their concerns, and deliver outstanding solutions
• Comfortable managing very high call volumes while staying composed
• Strong problem-solving skills and a consultative approach to finding customer solutions
• Fluent in English; Spanish is a plus

Additional Requirements:
• A private, distraction-free workspace where confidential information can be protected
• Internet service with at least 5 Mbps download and 2.5 Mbps upload speeds
• Prior work-from-home experience and equipment suited for remote work are preferred

Pay rate: $14–$16 per hour

At HONK, we are a diverse, passionate team that values remote work and inclusivity. As a remote-first organization, we embrace flexibility and collaboration, enabling our employees to succeed from anywhere in the United States.

HONK is an equal-opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment. All employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected characteristic.