The perfect candidate will possess strong communication abilities, a genuine desire to assist others, and the capacity to learn quickly.

Job Overview
You’ll be part of an innovative and dynamic project within the Healthcare industry.
With over five years of delivering exceptional customer service, we are a mission-driven team supported by a loyal customer base that truly values our product.
In this role, you’ll contribute to the development of new service level agreements (SLAs) and help strengthen our support infrastructure.

About You
You have a proven history of resolving complex customer issues while maintaining high satisfaction levels.
You bring over five years of experience in customer support or success roles, ideally within a tech startup or SaaS company.
You’ll work remotely and should be available during U.S. time zones, specifically between 9 AM and 5 PM EST.
Fluency in English is required, and proficiency in Spanish or Russian is a plus.

Technical Skills
You are either experienced with or capable of quickly learning tools like Intercom and Slack.

Interpersonal Skills
You excel in both written and verbal communication.
You deliver personalized support tailored to individual customer needs.
You’re an expert problem solver with excellent conflict resolution abilities.
You remain composed under pressure and demonstrate strong emotional resilience.
You understand the value of every customer interaction in building long-term relationships.
You work well across teams to resolve issues efficiently.
You are self-motivated and can manage your responsibilities independently.
You pay close attention to detail.

Key Responsibilities
Provide timely and professional support to customers through phone, email, live chat, and messaging apps using an omnichannel platform (Intercom).
Develop a deep understanding of our products and services to effectively assist customers.
Address and resolve customer complaints, escalating when necessary.
Work collaboratively with other departments to deliver comprehensive support.
Analyze customer feedback to identify areas for improvement and enhance satisfaction.
Participate in ongoing training and team meetings to stay updated and improve your skills.

Benefits
Opportunities for career advancement and skill development.
A supportive and collaborative team culture.
A long-term role with stability.
Competitive compensation.
Paid vacation and time off.

Hiring Process
Submit your resume and any relevant documents.
Our team will review your application within approximately one week.
If selected, you’ll be invited to interview with various team members over the following week.
We’ll notify you of our final decision within about a week after interviews.