You must live in one of the following states to be eligible for this seasonal position: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI.

Please note: This is a remote, seasonal position running from October through December 2025. Are you energized by a dynamic, fast-paced environment? Do you enjoy helping people, solving problems, and delivering top-notch service? If so, keep reading!

About the Role:
Minted is a design marketplace that sources creative work from independent artists worldwide and offers top designs as art, home decor, and stationery. We’re hiring Customer Service Representatives (CSRs) for the holiday season to deliver exceptional service to our customers.

CSRs use their communication and problem-solving skills to assist customers via phone, email, and live chat. Reporting to a Customer Service Team Supervisor, CSRs must be tech-savvy and have strong written and verbal communication skills. They are patient, empathetic, and dedicated to providing the best possible customer experience. Our support team operates seven days a week, and candidates must be available to work evenings and weekends. Work hours and schedules vary.

Responsibilities:

– Deliver excellent customer service through live chat, email, and phone
– Respond to customer questions and resolve issues promptly and professionally
– Assist customers with product information, promotions, order processing, and design customization
– Accurately document customer interactions in our CRM system while following internal guidelines
– Use support tools and training resources to ensure a seamless customer experience
– Share feedback and suggestions to improve the customer experience with leadership
– Meet quality and productivity performance goals

Qualifications:

– Skilled at resolving customer issues and managing multiple tasks in a fast-paced setting
– Quick to learn new processes, procedures, and products
– Open to feedback and committed to continuous improvement
– Proficient with customer service tools and systems
– Able to consistently meet a flexible work schedule, including weekends, and follow attendance policies

Requirements:

– Bachelor’s degree or equivalent experience
– At least 1 year of customer service experience, preferably with a premium brand
– At least 1 year of experience building customer relationships and resolving complaints
– At least 1 year of experience identifying and solving customer problems, collaborating with teams, and improving satisfaction
– Strong written and verbal communication skills
– Detail-oriented, organized, and reliable
– Experience with Salesforce or other CRM tools is a plus

Compensation:

Minted offers salaries within a defined range to allow for growth over time. The upper end of the range supports long-term career development and retention.

– Salary Range 2 (CO, IL, NJ, OR, TX, VA, WA): $17.65/hour
– Salary Range 3 (AR, AZ, CT, FL, GA, ID, KS, LA, ME, MN, MO, MT, NC, NV, OK, TN, UT, WI): $16.19/hour

Benefits:

– Paid sick leave
– Minted Friends and Family discount
– Access to employee perks portal

Important Note:
We verify identity at the start of the interview process to ensure fairness and security. Candidates who misrepresent their identity, experience, or qualifications may be disqualified at any stage.

About Minted:

Minted believes artists shape culture by inspiring connection and beauty. Our platform empowers independent artists to grow their businesses and reach a global audience. We support creativity, community, and self-expression by bringing the best in visual art to consumers around the world.

We’re redefining how people discover creative talent—supporting emerging artists, local favorites, and established names alike. At Minted, we live and breathe art and design. We’re constantly exploring new trends, discovering talent, and collaborating with artists to showcase their work. Our products have reached over 75 million homes globally.

Minted provides a platform for independent artists to succeed by handling manufacturing, logistics, and marketing. We are based in San Francisco, CA, with 350+ full-time employees and additional seasonal staff. We’ve raised over $300M from top investors and are committed to diversity, inclusion, and equal opportunity. We participate in the E-Verify program.

Our Process:

Minted uses technology and crowdsourcing to bring fresh, trend-forward designs to market. Customers vote for their favorite designs, which Minted then produces and sells. Since launching in 2007, we’ve expanded into categories like wall art, home decor, and digital content, and we partner with major retailers and brands through licensing and wholesale.