Why join dLocal?

dLocal empowers the world’s leading companies to accept payments in 40 emerging market countries. Top global brands trust us to boost their conversion rates and expand their payment capabilities with ease. Acting as both a payment processor and merchant of record, we help our clients tap into the fastest-growing markets worldwide.

By joining dLocal, you’ll become part of a global, dynamic team that drives this mission forward. We offer a flexible, remote-first culture with benefits that include travel opportunities, health coverage, and continuous learning. With over 1,000 team members from more than 30 nationalities, you’ll build an international career that impacts millions of lives. We’re innovators who embrace challenges and put customers first—if that sounds like you, you’ll fit right in.

What’s the role?

We’re looking for a Fraud Operations Team Lead to join our Fraud Prevention team. In this role, you’ll lead a team focused on identifying issues, implementing solutions, and providing technical support for fraud-related matters.

What will you do?

– Lead Fraud Operations across APAC and EMEA, managing analyst teams and diverse work units.
– Collaborate with the LATAM FraudOps team to ensure global consistency.
– Analyze complex datasets, solve problems, and make decisions with limited data.
– Oversee fraud alerts, pattern detection, and platform/process improvements.
– Drive automation initiatives using AI to improve efficiency and scale.
– Monitor and report on fraud metrics and statistics.
– Maintain and analyze fraud incident reports.
– Ensure chargeback processes meet regulatory requirements and support strong relationships with merchants and partners.
– Report on fraud vs. service-related chargebacks, actions taken, and outcomes.
– Work with payment processors and external partners.
– Gather and present data from various sources to create actionable reports.

What skills are required?

– Bachelor’s degree in Economics, Engineering, Statistics, or a related field (Master’s preferred).
– Significant experience in fraud prevention.
– Proven leadership experience.
– Strong skills in handling large datasets; SQL is essential. Python or other programming languages are a plus.
– Excellent analytical and problem-solving abilities.
– Highly motivated, proactive, and collaborative.
– Experience managing Fraud KPIs and SLAs.
– Fluent in English and Spanish, both written and spoken.

What do we offer?

In addition to country-specific benefits, dLocal supports your growth with:

– Remote work: work from anywhere or from one of our global offices.*
– Flexible schedules focused on performance.
– A fast-paced fintech environment that encourages innovation.
– A referral bonus program for recommending top talent.
– Access to a Premium Coursera subscription for learning and development.
– Free language classes in English, Spanish, or Portuguese.
– A monthly social budget to connect with your team, virtually or in person.
– dLocal Houses: cowork with your team from anywhere in the world for a week.

*Note: For non-IT roles based in Montevideo, Uruguay, 55% monthly office attendance is required.

What happens after you apply?

Our Talent Acquisition team is committed to providing a great candidate experience. You’ll hear from us—we’ll review your application and keep you updated via email throughout the process.

Want to learn more? Check out our website, LinkedIn, Instagram, and YouTube channels!