Lyra is reshaping mental health care by combining technology with a human-centered approach to help people maintain emotional well-being at work and at home. We partner with leading companies like Morgan Stanley, Uber, Amgen, and other Fortune 500 organizations to expand access to effective, high-quality mental health support for employees and their families. Through our innovative digital care platform and global provider network, nearly 20 million individuals can access top-tier care and improve their well-being more quickly. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised over $900 million.

Lyra Health is hiring a Global Learning and Development Operations Coordinator to provide essential operational support during U.S. time zones and help manage increasing coordination needs.

This position plays a key role in upholding service standards, optimizing resource use, and ensuring seamless operational delivery for our clients.

This is a full-time, Monday–Friday role with a hybrid work model, allowing you to work from home and attend the Lyra Central America office in Mexico City.

Key Responsibilities
• Resource Bookings & Administrative Support
• Secure suitable and cost-effective resources for L&D events within required deadlines.
• Provide administrative support to the Global L&D team, ensuring training logistics run smoothly.

Data & Information Management
• Accurately document event bookings, financial processes, and resource usage in Lyra systems.
• Maintain clear, professional communication with clients, global teams, and sales partners.

Systems & Client Support
• Manage client access to Lyra Learning Systems when needed.
• Offer basic technical assistance to clients using L&D platforms.

About You
• Professional and confident when interacting at all levels.
• Highly organized with strong time management skills and the ability to meet strict deadlines.
• Reliable, proactive, and accountable.
• Able to communicate clearly and persuasively with stakeholders.
• Demonstrates sound judgment in managing resources and costs.
• Detail-oriented with a focus on accuracy and following processes.
• Skilled in administration, data management, documentation, and email communication.

Requirements
• Education: Minimum high school diploma; bachelor’s degree preferred.
• Experience: 2–3 years in administrative support, event coordination, or L&D operations.
• Location: Must reside in Mexico.
• Languages: Fluent in English and Spanish.
• Flexibility: Must be available for international meetings outside typical work hours. Standard hours must align with U.S. time zones.

“We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other category protected by law.

By applying, you acknowledge that your personal information will be processed according to the Lyra Health Workforce Privacy Notice. As part of the application process, and where permitted by law, we collect personal information such as your name, email, gender identity, employment history, and phone number to evaluate your suitability, skills, and qualifications for employment with Lyra. We may also request information about your race, ethnicity, and sexual orientation, which is considered sensitive data under the CPRA and UK/EU GDPR. Sharing this information is optional and voluntary, and by providing it, you consent to its use for purposes such as diversity and inclusion efforts. California residents may limit the use of their sensitive information through the designated form. This data will only be retained as long as necessary for the purposes described. Lyra does not sell or share personal information as defined by the CPRA. Outside the U.S., including in the EU, Switzerland, and the UK, you may have rights to access, copy, delete, restrict, or correct your personal data, subject to legal limitations. To exercise these rights, contact globaldpo@lyrahealth.com. For full details, please review our Workforce Privacy Notice.”