Color Health is transforming cancer care with the first nationwide Virtual Cancer Clinic, offering expert-led, multidisciplinary care in all 50 states. Our evidence-based model covers the full spectrum of cancer care—from screening and risk assessment to prevention, diagnosis, treatment support, and survivorship. In addition to personalized medical services, we provide cancer genetic risk evaluations, nutritional and mental health support, and at-home screening tools. By leveraging technology and a patient-first approach, Color is helping employers, unions, health plans, and government agencies tackle cancer more effectively. Our mission is to eliminate gaps in cancer care, improve outcomes, and compassionately guide patients through their health journeys.

Join Color and make a meaningful impact in your career. Even if you don’t meet every qualification, we encourage you to apply if you’re excited about the opportunity.

As a Customer Success Manager, you’ll be the primary point of contact for our clients, leading them through onboarding, engagement, strategic planning, and program growth. Your work will have a direct effect on the health of the populations we serve and Color’s overall success. We’re looking for someone with healthcare or benefits experience who is passionate about partnering with benefits and union leaders to improve health and cancer outcomes through outstanding client service.

How You’ll Make an Impact:

Client Strategy & Management:

– Manage a portfolio of employee and union clients, serving as their main contact at Color.
– Lead or support onboarding to ensure a smooth and effective rollout of Color’s cancer program.
– Develop tailored service and strategy plans that align with each client’s goals.
– Collaborate with clients and internal teams to drive enrollment and engagement.
– Maintain high client retention and renewal rates.
– Identify and execute upsell and expansion opportunities.

Relationship Management:

– Build and nurture strong, long-term relationships with key client stakeholders.
– Turn clients into advocates by highlighting their success through references, referrals, and testimonials.
– Foster trust-based relationships with clients’ benefits consultants and partner vendors.
– Serve as a trusted advisor, offering strategic guidance on using Color’s solutions.
– Manage escalations and collaborate with internal teams to resolve issues.

Performance Monitoring & Operational Excellence:

– Track client engagement and performance to ensure program goals are met.
– Conduct regular check-ins and business reviews to assess progress.
– Analyze engagement and program data to generate insights and recommendations.
– Help standardize processes to support clients at scale.

Problem-Solving:

– Act as the client’s advocate, resolving concerns and coordinating internal support.
– Proactively identify areas for improvement and work with internal teams to implement solutions.

Collaboration:

– Work closely with sales, product, and marketing to align on client needs and feedback.
– Help develop tools and resources that enhance the client experience.
– Represent the client’s voice internally by sharing feedback and improvement opportunities.

Ideal Candidate Qualifications:

– At least 3 years of experience in customer success, ideally in benefits tech.
– Proven success in a fast-paced, high-growth or startup environment.
– Experience managing mid-market clients, especially HR and benefits leaders.
– Track record of identifying upsell opportunities and growing client accounts.
– Strong communication and presentation skills for various audiences.
– Action-oriented with the ability to execute daily tasks and drive strategic initiatives.
– Excellent organizational and multitasking abilities.
– Skilled in negotiation, collaboration, and data analysis to drive insights.

What We Offer:

– Competitive salary
– Comprehensive health, dental, vision, life, and disability insurance
– 401(k) match
– Monthly phone and Wi-Fi stipend, plus annual ergonomic stipend
– Generous vacation, paid holidays, and company-wide recharge days
– Equal paid parental leave for all parents
– Free cancer screening and prevention resources for employees and adult dependents

Base Salary Range: $92,000–$125,000/year

Actual compensation depends on factors like experience, skills, location, and business needs. This role may also include bonuses, equity, and benefits.

Color is an equal opportunity employer. We prohibit discrimination and harassment of any kind and provide equal employment opportunities regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other legally protected status. We also provide reasonable accommodations for applicants with disabilities during the hiring process.