RainFocus, a leading innovator in software solutions, is looking for a talented Helpdesk Technician to join our team.

We’re in search of a tech-savvy, customer-focused individual to support our IT department. The ideal candidate will assist users with computer systems, hardware, and software issues. If you love technology, enjoy solving problems, and thrive in a fast-paced setting, we’d love to connect with you!

About RainFocus

At RainFocus, we prioritize our employees, clients, and the global community. Our fast-growing team partners with Fortune 500 companies like Adobe, Cisco, IBM, Oracle, and VMware to deliver in-person, virtual, and hybrid events worldwide. Our cutting-edge platform transforms event experiences, streamlines operations, and boosts marketing outcomes. We’re well-funded, expanding rapidly, and reshaping the industry — it’s a challenging, exciting, and rewarding journey.

What You’ll Do

As a Helpdesk Technician, you’ll be a key player in supporting users by resolving technical issues involving computer systems, hardware, and software. Your responsibilities will include responding to support requests via phone, email, or in person; diagnosing and fixing technical problems; setting up and maintaining hardware and software; and working with the IT team to resolve complex issues. You’ll also document support interactions and help maintain IT resources and guides. Your focus on customer service will ensure a smooth and productive tech experience for all users.

Key Responsibilities

– Provide first-line technical support to users through various channels
– Troubleshoot and resolve hardware and software issues
– Install and configure computer systems and related equipment
– Work with IT colleagues to address more complex problems
– Keep detailed records of support cases and solutions
– Help create and update IT documentation and knowledge bases
– Lead training sessions on IT tools and software
– Stay current with technology trends and suggest improvements to IT systems

Required Skills & Experience

– Must be a U.S. citizen or authorized to work in the U.S.
– 1–5 years of relevant experience in any field
– Previous experience in a Helpdesk or similar IT support role
– Strong understanding of Microsoft Windows and Office products
– Skilled in supporting and troubleshooting MacOS environments
– Knowledge of modern device management for both MacOS and Windows
– Ability to diagnose hardware, software, and network issues
– Excellent communication and customer service skills
– Capable of working independently and as part of a team
– Detail-oriented with strong problem-solving abilities
– IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus

Personal Qualities

– Strong cultural alignment with RainFocus is essential
– Must be able to handle confidential information with discretion
– Comfortable working with cross-functional teams
– Committed to helping others work securely and effectively
– People-first mindset
– Self-driven and proactive
– Team-oriented
– Clear and effective communicator
– Dependable and trustworthy
– Eager to learn and grow professionally

Why Join RainFocus?

At RainFocus, we enhance the experience of millions of event attendees by delivering smarter insights and better engagement. As part of our team, you’ll witness the real-world impact of our platform at global events. We offer competitive compensation, benefits, 401(k), and generous paid time off.

Ready to make a difference? Apply now — we’re looking for more driven, passionate, and fun team members like you!