PadSplit is an innovative real estate platform in the shared housing sector, focused on offering affordable housing solutions for individuals with low incomes. Our goal is to address the affordable housing crisis while using housing as a tool to promote financial independence for our members. Our core values are Care, Show it, and Prove it—and we’ve been living them since 2018.

We’re on a mission to make a difference—one room at a time. Join us!

Learn more about PadSplit here.

The Role:

We’re looking for a committed and capable Host Support Advocate to join our expanding team. In this role, you’ll play a crucial part in supporting our hosts—the property owners and managers who use PadSplit—by delivering advanced technical support and exceptional customer service to ensure a smooth and efficient experience on our platform.

Who We’re Looking For:

We’re seeking a personable, resourceful problem solver who thrives in a dynamic startup environment. This is not your typical customer service job—it’s more like client support, where you’ll build relationships with many of our hosts. Each day brings new challenges, and you’ll need to think quickly and creatively. Ideal candidates are self-directed, enjoy working with people, and are eager to keep learning. If you’re excited about solving complex problems and collaborating with a supportive team, this role is for you!

What You’ll Be Doing:

– Communicate Responsively: Provide timely, accurate assistance to hosts via tickets, email, and phone, covering topics like policies, platform use, and finances.
– Offer Solutions: Navigate complex issues with clarity, offering thoughtful guidance and effective resolutions.
– Educate Clearly: Help hosts understand our policies and processes, ensuring they feel confident using the platform.
– Represent the Brand: Act as a professional and caring ambassador for PadSplit, delivering consistently positive experiences.
– Troubleshoot Effectively: Stay up-to-date on product updates and policy changes to offer accurate and helpful support.
– De-escalate with Empathy: Handle sensitive issues with professionalism and compassion to prevent escalation.
– Identify Problems: Recognize recurring issues and suggest improvements when possible.
– Share Feedback: Communicate host insights that can improve our products, policies, and services.
– Uphold Standards: Enforce company policies respectfully and fairly while focusing on solutions.
– Collaborate Across Teams: Work with other departments to resolve host concerns and deliver well-rounded solutions.

What You’ll Need to Succeed:

– Adaptability and Energy: Thrive in a fast-paced, ever-changing environment with a positive attitude.
– Customer-Focused: Enjoy engaging with people and building rapport with new contacts.
– Strong Communicator: Excellent verbal and written communication skills.
– Empathetic and Confident: Balance compassion with assertiveness in customer interactions.
– Tech-Savvy: Comfortable using technology and quick to learn new tools.
– Creative Thinker: Solve problems independently, even without clear instructions, while staying aligned with company policies.
– Flexible and Growth-Oriented: Open to learning new skills and stepping in where needed to support the team.
– Self-Motivated: Take initiative, work hard, and maintain a collaborative, solution-driven mindset.

Interview Process:

– Your application will be reviewed by the Hiring Manager.
– If qualified, you’ll have a 30-minute video interview with our PeopleOps team.
– Next, a one-hour video interview with our Host Support Team Lead, including a live writing assessment.
– Then, a 30-minute video interview with our Host Support Manager, focusing on logical reasoning and overall fit.
– If all goes well, we’ll make you an offer!

Compensation, Benefits, and Perks:

– Fully remote role—really!
– Competitive pay with an equity incentive plan
– National medical, dental, and vision insurance
– Company-paid life insurance
– Optional accident insurance, FSA, and DCFSA benefits
– Unlimited paid time off (PTO) and 11 company holidays
– 401(k) retirement plan
– 12 weeks of paid parental leave for all parents
– A chance to make a real impact at a company tackling the affordable housing crisis

Salary Range: $50,000 – $55,000 annually
Compensation is based on the role’s responsibilities, market benchmarks, your experience and skills, and the value you bring to our goals.

Important Information:

PadSplit uses E-Verify. All new hires must complete an I-9 form and be authorized to work in the U.S. Employment is contingent on successful E-Verify completion.

We welcome all qualified candidates eligible to work in the U.S., but we are unable to sponsor visas.

PadSplit is an Equal Opportunity Employer. We consider all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.