As an Inside Sales Representative, your primary responsibility is to build strong relationships with customers and their caregivers, promoting Lively products and services tailored to individual health and safety needs. You’ll handle incoming sales and activation calls, using a consultative approach to recommend the most suitable products, plans, and services that can improve or even save lives. Success in this role requires active listening, clear and compassionate communication, strong problem-solving abilities, proficiency with digital tools, and a results-driven mindset.

Pay: $19 per hour base pay, with unlimited commission potential. On average, total annual earnings (base plus commission) range from $53,000 to $55,000, with top performers earning more.

This is a remote position, though occasional in-person collaboration at the Best Buy Health office may be required. Candidates must live within commuting distance of Novi, Michigan. Further details will be provided during the hiring process.

Key Responsibilities:

– Handle high volumes of inbound sales calls during scheduled shifts, following standard procedures and maintaining compliance with quality and legal standards.
– Use active listening to assess customer needs and provide accurate information about Lively products and services, recommending the best solutions.
– Close sales efficiently, including upgrades and value-added services, to maximize customer benefit.
– Develop in-depth knowledge of the Lively product line, including features, limitations, pricing, and promotions.
– Set up and maintain a remote workstation with necessary hardware and software tools.
– Consistently meet or exceed monthly performance goals and key metrics.
– Use sales tools and software systems effectively, adapting to new processes as needed.
– Continuously improve sales techniques through feedback and coaching.
– Understand how Lively products fit within the broader Best Buy Health ecosystem.
– Activate new service lines for devices purchased through retail partners.
– Perform other duties as assigned.

Basic Qualifications:

– At least 1 year of sales experience.
– Minimum 1 year of customer-facing experience with strong interpersonal skills.
– Proven track record of meeting or exceeding performance goals for at least 1 year.
– Proficient in computer use, including multitasking across applications and using Microsoft Office tools like Outlook and Teams.

Preferred Qualifications:

– 1 year of experience in a call center environment.
– 1 year of experience in an inbound sales role.
– Familiarity with sales software such as Costguard, Microsoft Analytics CRM, Salesforce, or similar platforms.

Benefits:

We support our employees’ overall well-being with a range of benefits designed to help you thrive both professionally and personally. These include:

– Comprehensive benefits package, including tuition reimbursement and caregiver support.
– Opportunities to earn more through additional contests.
– Weekend pay differentials.
– No Sunday work hours.
– Option for 4-day, 10-hour workweeks.

About Us:

Best Buy Health is dedicated to enhancing and saving lives through technology and meaningful human connections. Our focus areas include consumer health products, emergency response services for older adults, and virtual care solutions that connect patients with healthcare providers.

We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all individuals. We comply with the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA).

Reasonable Accommodation:

Best Buy Health provides reasonable accommodations for applicants and employees based on religious beliefs, disabilities, pregnancy, and other legally protected conditions. If you require accommodation during any part of the application or onboarding process, please contact Talent Acquisition.

Position Type: Full-time.