Now is an excellent time to become part of AAA The Auto Club Group!

JOIN A TEAM DEDICATED TO ADVANCING YOUR CAREER

Job Type: Full-Time
Employment Status: Hourly

Why Build Your Career with AAA The Auto Club Group (ACG)

If you’re someone who thrives on engaging with people and delivering outstanding customer service, and you’re looking for a role that keeps you active while supporting your personal and family needs, ACG offers a rewarding career path. At ACG, you’ll join a company that values both its members and employees. Read on to learn more about our Insurance Customer Sales and Service Representative opportunities!

What You’ll Do as an Insurance Customer Sales and Service Representative:

You’ll work in a high-volume, fast-paced call center, providing exceptional service to both internal and external customers. Your role will involve explaining product benefits and services to current and prospective customers, promoting and selling various membership and insurance products to meet sales goals.

Key Responsibilities Include:

– Reinstating insurance policies in line with underwriting guidelines
– Completing insurance and membership applications, endorsements, and updates
– Processing payments at the point of sale
– Making follow-up calls to address customer inquiries or concerns
– Communicating with sales reps, clients, mortgage companies, and others to resolve billing and policy issues
– Efficiently handling policy changes and updates
– Assisting agents with technical and business-related concerns
– Supporting other departments (e.g., Claims, Emergency Roadside, Membership) as needed to ensure excellent service

Employee Benefits:

Along with a competitive hourly wage, ACG offers a comprehensive benefits package:

– Starting pay of $21.75/hour, plus bonuses and incentives
– Paid training
– Health, dental, and vision insurance
– 401(k) with company match
– Paid parental leave and adoption assistance
– Generous paid time off, holidays, and floating days
– One paid volunteer day per year
– Tuition assistance and reimbursement for professional certifications
– AAA membership
– Discounts, perks, and more
– Voluntary overtime at 1.5x hourly rate
– $1,000 sign-on bonus for licensed Property & Casualty Agents (eligibility requirements apply)

Training & Work Schedule:

Before your first day, you’ll receive a Microsoft Teams link and dial-in number for virtual orientation.

Week 1 includes system setup, team introductions, an overview of ACG’s mission, and compliance and licensing training.

You’ll then enter a 13–16 week training program combining instructor-led sessions, self-paced learning, and hands-on experience in a supportive environment.

Training Schedule:
September 22, 2025 – December 12, 2025
Monday–Friday, 9:00 AM – 5:30 PM EST
Attendance is essential for successful completion and continued employment.

Post-Training Production Schedule (starting December 15, 2025):
Choose from three shift patterns:

1. Mon, Tue, Wed, Fri: 9:30 AM – 7:00 PM EST; Sat: 11:00 AM – 3:00 PM EST (Thu & Sun off)
2. Mon–Fri: 11:00 AM – 7:00 PM EST (Sat & Sun off)
3. Mon–Fri: 11:30 AM – 8:00 PM EST (Sat & Sun off)

Ideal Candidate Qualifications:

Education:
– High school diploma or GED

Experience:
– Strong customer service skills
– Comfortable navigating multiple computer systems
– Ability to manage and apply information from various sources
– Experience with financial transactions
– Cross-selling skills

Licensing:
– Active Property & Casualty Insurance license
– May need to obtain additional state licenses depending on the role

Preferred:
– College coursework or relevant certifications

Work Environment:

This is a fully remote call center role. Employees work from home full-time, with the exception of temporary in-office requirements due to technical or service issues.

Interested? Apply Today!

About Us:

Be part of something bigger.

The Auto Club Group (ACG) serves over 14 million members across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. As the second-largest AAA club in North America, ACG continues to grow through innovation, advanced technology, and a highly skilled workforce.

At ACG, you’ll find a supportive culture where employees advocate for one another. We welcome individuals from all backgrounds and experiences, embracing diversity as a strength.

To learn more about AAA The Auto Club Group, visit our website.

Important Information:

ACG’s compensation strategy ensures fair, competitive, and performance-based pay, considering geographic differences and job levels. Final salary offers are based on these and other relevant factors.

This job description outlines key responsibilities but is not exhaustive. Reasonable accommodations will be made for qualified applicants to perform essential duties.

The Auto Club Group and its affiliates are equal opportunity employers. All qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

Regular and reliable attendance is essential.

All job offers are contingent upon passing a background check and drug screening, as required by the role.