Joining Smile Digital Health means contributing to our mission of #BetterGlobalHealth. Every day, we work toward this goal through our innovative health data platform and data management solutions, now used in over 20 countries. We’re proud to have ranked #19 on Deloitte’s Technology Fast 50 for 2024!

Our FHIR-based data platform simplifies how healthcare stakeholders collect and share information.

At its core, the Smile platform empowers individuals and organizations to manage healthcare data more effectively. We help create and unlock structured health data to support seamless care delivery across teams and systems—bringing #BetterGlobalHealth to patients every day.

Apply now and discover many reasons to SMILE!

The Intermediate QA Analyst role is a one-year contract position, working closely with the Delivery team to ensure successful implementation of product updates. This role involves daily collaboration with implementation project managers.

Responsibilities:

– Identify and automate critical, repetitive test scenarios, and manage their execution and upkeep.
– Collaborate with the team to triage and resolve bugs promptly, fostering a quality-first mindset.
– Develop and execute test plans across multiple projects, document outcomes, and help identify root causes.
– Understand project goals, customer context, and use cases.
– Work with teammates to deliver high-quality software that meets client needs.
– Propose improvements to software quality through manual and automated testing strategies, performance testing, and more.
– Ensure requirements are testable and delivered solutions are consistent and complete by working closely with customers and team members.
– Participate in standups and planning meetings, contribute to risk analysis, and help resolve issues.
– Gain in-depth knowledge of Smile Digital Health’s technical features to support QA planning.
– Mentor new team members.
– Ensure accurate time tracking in Netsuite, with a focus on billable hours and proper use of project management tools.
– Accurate tracking of billable hours is essential for project delivery and client satisfaction.

Requirements:

– At least 5 years of experience in software testing.
– Experience with automated testing tools is a plus, especially given the technical nature of our products.
– Strong analytical and problem-solving skills.
– Excellent interpersonal, organizational, and prioritization abilities.
– Proven ability to work collaboratively with teams, stakeholders, and clients.
– Sound judgment in escalating issues when necessary.
– Experience with electronic health records or systems integration is an asset.
– Familiarity with REST API and web application testing using tools like Postman.
– A completed undergraduate degree in Health Informatics, Computer Science, Engineering, Business, or a related field is preferred.

Benefits We Offer:

– Remote work environment
– Flexible time off, including vacation, personal, and sick days
– Competitive salary and health/medical benefits
– RRSP/TFSA/401K contributions
– Life and disability insurance
– Employee Assistance Program
– FHIR training and Skillsoft learning resources
– Super HAPI Fun Club

At Smile, our core values include respect, inclusion, and embracing diversity. We believe our people are our greatest strength and strive to create a workplace where everyone feels they belong and can be their authentic selves. We are committed to equity, diversity, and inclusion.

We welcome applicants from all backgrounds and encourage candidates to let us know if accommodations are needed during the interview process or while working with us.