The emergence of a new asset class is a rare event, yet that’s exactly what we’re seeing with the rise of cryptocurrency. In just a few years, the crypto market has grown from a modest $50 billion to a massive $3 trillion and counting. At Bitwise, we believe crypto has reached a pivotal moment and is on track to surpass $10 trillion in the coming years.

This is an exciting time for Bitwise. Over the past seven years, we’ve built a strong reputation for delivering top-tier index and active investment solutions, including ETFs, separately managed accounts, private funds, staking products, and hedge fund strategies. This year, we surpassed $12 billion in assets under management and continue to grow rapidly. Thousands of financial advisors, family offices, and institutional investors rely on Bitwise for access to and insight into the crypto space. We’re recognized for our outstanding client service, expert research, nationwide team of crypto specialists, and deep integration with the crypto ecosystem.

Bitwise is currently a tight-knit team of over 90 professionals, combining the strengths of an asset manager with the energy of a tech startup. We’re supported by leading venture capitalists and seasoned financial industry experts. We’re passionate about our work, enjoy collaborating, and are enthusiastic about the future.

We’re seeking a talented individual to join our team and help us scale. Reporting to the Head of Investor Relations, this role involves supporting a diverse range of clients and working closely with internal teams to enhance the client experience. The ideal candidate will have a background in Client Service or Investor Relations within traditional finance or alternative investments.

Primary Responsibilities:

– Provide ongoing, high-quality support to a diverse client base—including individuals, family offices, financial advisors, funds, and institutions—ensuring timely and accurate responses that foster strong client relationships.
– Assist financial advisors and high-net-worth individuals through the subscription and onboarding process, ensuring a smooth and successful experience regardless of the client’s familiarity with crypto.
– Support portfolio managers by promptly addressing logistical investment questions, such as confirming wire transfers on trade days.
– Join sales calls or meetings to explain the onboarding process and answer product-related inquiries.
– Collaborate with engineering and tech teams to improve the investment experience and develop internal tools.
– Maintain key documents and records, including updates to the firm’s Due Diligence Questionnaire (DDQ) and client database.
– Take on multiple roles, contribute to various projects, and adapt to the evolving needs of a growing company.

Role Requirements:

– Bachelor’s degree, preferably in Finance, Accounting, or a related field (not mandatory).
– At least 3 years of experience in Client Service or Investor Relations within financial services, asset management, or a related industry.
– Strong proficiency with software tools, especially Excel or Google Sheets.
– Excellent written and verbal communication skills, with the ability to convey information clearly and professionally.
– Strong organizational, multitasking, and time management skills; able to meet deadlines under pressure.
– Ability to build and maintain meaningful relationships with clients and team members, demonstrating professionalism and a commitment to excellence.
– Eagerness to learn and adapt in a fast-paced, evolving environment—and a genuine interest in the crypto space.
– A proactive, positive, and collaborative attitude, with a focus on ownership, communication, and continuous improvement.

What We Offer:

– Salary range: $120,000–$135,000, plus bonus
– Equity as part of the compensation package
– Comprehensive health, dental, and vision insurance
– Flexible Spending Accounts for health, dependent care, and commuting
– Paid parental leave
– Life insurance and short-/long-term disability coverage
– Company-funded 401(k) plan (no matching required)
– Unlimited paid time off
– 10 paid company holidays
– Offices in San Francisco and New York
– Complimentary meals and snacks in the office
– Company-paid cell phone
– Bitwise “Buddy” onboarding program
– Annual birthday and work anniversary gifts
– Company events, including a holiday party
– Internal Women of Bitwise group with regular events

Annual compensation for this role in 2025 is expected to range from $120,000 to $135,000, with final offers based on experience, skills, and qualifications.

Bitwise is proud to be an equal opportunity employer. We are committed to building a diverse team and providing a workplace where everyone is treated fairly and respectfully, regardless of race, color, religion, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other legally protected characteristic.