Why We Choose to Work at Dun & Bradstreet

At Dun & Bradstreet, we blend global data with local insights to empower our clients to make informed decisions. With over 6,000 employees across 31 countries, we’re a diverse group of thinkers and problem-solvers united by a shared curiosity: discovering innovative ways to transform data into value. If this curiosity resonates with you and you’re looking to join a forward-thinking organization, we invite you to be part of our team. Learn more at dnb.com/careers.

About the Role

The Enterprise Control Center (ECC) Operations team at Dun & Bradstreet provides 24/7 Level 1 support for monitoring global production applications, managing incidents, handling escalations, and restoring services.

This position involves proactively monitoring application alerts and events, following ITIL-based incident and problem management processes, executing standard escalation procedures, consulting application runbooks, and performing routine service restoration tasks. The role also requires collaboration with peers, application support, engineering teams, the service desk, and the infrastructure NOC to ensure efficient incident and request handling.

Responsibilities

– Conduct proactive system checks and monitoring to prevent or minimize service disruptions. Identify faults, send notifications, and escalate issues as needed to restore service.
– Escalate unresolved issues to Level 2 support, ensuring the appropriate team is contacted, and track resolution progress.
– Facilitate Issue Bridges for complex problems requiring multiple teams, including setting up calls, paging participants, documenting timelines, and updating senior leadership.
– Review runbooks and participate in pre-deployment activities to ensure systems are production-ready and recovery procedures are understood.
– Support the implementation of scheduled and approved changes.
– Assist with proactive maintenance tasks such as failover testing, release deployments, and other routine infrastructure upkeep.
– Show initiative in learning and contributing to continuous improvement efforts.

Skills

– Bachelor’s degree in Computer Science or a related field, with 2–4 years of relevant experience.
– Certifications like A+, CCNA, MCP, or Linux are a plus.
– Strong understanding of application operations, Windows and Linux operating systems, HP UX, and Big IP Load Balancers.
– Familiarity with operational procedures, application troubleshooting, and security best practices.
– Experience with web services including Apache, JBoss, Tomcat, and IIS, and their service recovery.
– Excellent customer service and communication abilities.
– Ability to work both independently and in a collaborative team environment.
– Willingness to work weekends and off-hours shifts as needed.
– Solid grasp of ITIL incident and problem management practices, with strong analytical skills.
– Proficient in English, with the ability to clearly communicate technical findings and root cause analyses.
– Strong multitasking and prioritization skills with keen attention to detail.
– Experience with system monitoring and automation tools is preferred.

All job openings at Dun & Bradstreet can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html. Official communications will come from email addresses ending in @dnb.com.

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