At Connectly, we’re shaping the future of conversational commerce in Latin America, with a focus on WhatsApp. Rather than asking customers to download yet another app, we provide a comprehensive engagement platform for retailers within an app people already use daily — WhatsApp.

We are a Series B startup backed by top venture capital firms, with a world-class team from companies like Facebook, Google, Uber, and other leading Silicon Valley firms. We operate as a remote-first company, with offices in San Francisco, São Paulo, and Bogotá.

Responsibilities:

– Respond to customer inquiries via email or Zendesk
– Effectively resolve customer issues and complaints
– Provide accurate details about our products and services
– Assist customers with troubleshooting
– Record customer interactions and resolutions in our CRM system (HubSpot)
– Escalate complex issues to senior support or management
– Maintain high levels of customer satisfaction
– Stay informed about product updates and company policies

Requirements:

– English proficiency at C1 level or higher
– Intermediate Excel skills
– Strong communication abilities
– Familiarity with HubSpot

Benefits:

– Work with an incredible team
– Competitive salary and equity
– Fully remote position
– Unlimited paid time off
– Flexible working hours
– A supportive and growth-oriented environment

We value passion, curiosity, and a willingness to learn on the job. If you’re unsure whether you meet all the qualifications, we still encourage you to apply!

Connectly is an equal opportunity employer. We are dedicated to fostering a diverse, inclusive, and supportive global workplace.

Although we are a remote-first company, most of our team is based in the Western Hemisphere. As such, our collaboration hours typically align with Pacific Time. You can work from anywhere in the world, provided that your schedule allows for some overlap with 9am–1pm PT on workdays for meetings and team collaboration (subject to local legal requirements).