Welocalize is a trusted global partner in business transformation, helping brands and companies expand internationally by connecting with and growing their global audiences. The company provides multilingual content services—including translation, localization, and adaptation—in over 250 languages, supported by a network of more than 400,000 in-country language experts. Welocalize combines advanced technology with human expertise to deliver high-quality training data solutions for NLP-based machine learning, handling all types of content. With teams across North America, Europe, and Asia, Welocalize serves clients in key global markets. Learn more at https://www.welocalize.com.

To succeed in this role, candidates must be able to perform all essential duties effectively. The qualifications listed reflect the necessary knowledge, skills, and abilities. Reasonable accommodations can be made for individuals with disabilities.

MAIN RESPONSIBILITIES

Team Coordination:
– Manage a team of linguists, including recruitment, training, task assignment, and performance evaluation.
– Track and ensure achievement of KPIs for both self and team.
– Identify training needs and develop, maintain, and deliver training programs.
– Provide coaching and mentoring to linguists.
– Review translations, provide feedback, and communicate third-party or client feedback.
– Assist linguists in understanding corrections and support arbitration processes.
– Address linguists’ production-related questions and escalate issues to Welocalize when needed.
– Serve as the point of contact for terminology, style, and product-related queries for assigned accounts.
– Investigate root causes of issues and implement improvement actions.
– Assist with onboarding new teams when necessary.
– Identify and resolve workload or workflow challenges, proposing solutions to Welocalize.
– Support company initiatives like internships and talent development programs.

Quality Management:
– Collaborate with the Quality Department to monitor and plan for linguistic quality on assigned accounts.
– Help define and meet quality standards per language.
– Assist in root cause analysis and corrective action planning in response to client concerns.
– Oversee language-level quality through KPI tracking and reporting.
– Identify challenging content or underperforming linguists and recommend adjustments.
– Communicate translator preferences and flag performance concerns to the Quality team.

Client Engagement:
– Represent the language team in client meetings to discuss quality, strategy, and feedback.
– Document client meetings and ensure alignment across the linguistic team.
– Ensure client feedback is implemented.
– Conduct direct reviews with subject matter experts when needed.

Linguistic Production:
– Perform translation and review tasks as needed.
– Maintain linguistic assets, translation memories, and client documentation.
– Share asset updates with the linguistic team.
– Evaluate test translations of potential candidates.
– Conduct linguistic quality assessments as required.
– Participate in arbitration processes.

Requirements:
– Experienced linguist with a strong background in translation and review across various content types.
– Native proficiency in Malayalam.
– Fluent in English.
– Strong leadership and team management skills.