About Synapticure

Synapticure is a virtual healthcare company founded by patients and caregivers. It offers nationwide access to expert neurologists, advanced treatments and clinical trials, as well as comprehensive care coordination and mental health support. Working in partnership with healthcare providers and insurers, including CMS’ new GUIDE dementia care model, Synapticure is committed to improving the lives of individuals and families affected by neurodegenerative diseases such as Alzheimer’s, Parkinson’s, and ALS.

The Role

The Care Operations Referral Coordinator supports patients and care teams by ensuring timely access to both clinical and non-clinical services. This role involves collaborating with healthcare providers and insurance partners to identify the best referral options using Synapticure’s AI-powered platform. The ideal candidate enjoys solving complex problems and navigating national and local resources to meet patient needs.

Job Responsibilities

– Review and process service requests and orders promptly and accurately.
– Handle prior authorizations with various insurance providers.
– Generate orders and assist patients with scheduling appointments.
– Coordinate referrals for durable medical equipment (DME) and medications when needed.
– Maintain thorough documentation in patients’ medical records.
– Serve as a communication link between patients, healthcare providers, and insurers to ensure smooth care transitions.
– Provide updates on referral statuses to all relevant parties.
– Obtain prior authorizations for diagnostic services like CT scans and MRIs.
– Schedule appointments once services are authorized.
– Act as a liaison among patients, providers, pharmacies, infusion centers, and billing departments.
– Apply clinical knowledge to support the referral process.
– Request and collect medical records from external providers and health plans.
– Perform additional tasks to support patient care and operational needs.

Requirements

– At least 3 years of experience in roles such as patient navigator, prior authorization specialist, imaging coordinator, medical assistant, or referral coordinator; experience in neurology, radiology, or infusion settings is preferred.
– Medical Assistant background is a plus.
– Strong communication skills with healthcare professionals.
– Ability to clearly present information and respond to inquiries from leadership, team members, and external stakeholders.
– Solid understanding of insurance processes and medical terminology.
– Knowledge of anatomy and physiology.
– Ability to explain complex medical and insurance information in a compassionate and understandable way.
– Commitment to patient advocacy and problem-solving.
– Ability to work independently and collaboratively with a multidisciplinary team, including neurologists, health systems, and insurers.

Our Values

As a remote-first company founded by a patient and caregiver, our values guide everything we do:

– Unwavering commitment to patients and caregivers—we prioritize their experience in all aspects of our work.
– Deep empathy and humanity—we meet the challenges of neurodegenerative diseases with compassion, kindness, and hope.
– Curiosity and understanding—we listen, communicate openly, and continuously seek to learn and improve.
– Embrace the mission—we are driven by purpose and take initiative to make a difference.

Benefits for Full-Time Employees

– Remote-first work environment with a home office stipend
– Competitive salary and annual bonus potential
– 401(k) with immediate company match
– Comprehensive medical, dental, and vision insurance for employees and their families
– Life and disability insurance
– Generous paid time off and sick leave
– Opportunities for career growth in a fast-growing company

Compensation: $24 – $27 per hour, depending on location, experience, and skills.