We are specialists in tech transformation, combining human expertise with AI to deliver scalable technology solutions. With more than 6,500 CI&Ters worldwide, we have partnered with over 1,000 clients throughout our 30-year journey. Artificial Intelligence is already part of our everyday work.

By applying for one of our roles, you agree that AI may be used in the early stages of the selection process, where your profile will be reviewed by our virtual assistant. For more details, visit our opportunities page.

We are looking for a talented Mid-Level Service Cloud Salesforce Admin to join our team and help optimize and enhance our Salesforce Service Cloud applications in a diverse, global setting. In this position, you will be responsible for configuring and managing Service Cloud features to support effective service delivery and improve customer experiences.

Responsibilities
– Administer and configure Salesforce Service Cloud, including case management, queues, and service workflows.
– Use Salesforce Flow Builder to automate processes and elevate service efficiency.
– Develop and maintain reports and dashboards to track performance and spot improvement opportunities.
– Work with cross-functional teams to gather requirements and implement business-aligned solutions.
– Manage user access, roles, and profiles in accordance with Salesforce security best practices.
– Support and train users to enhance their knowledge of Service Cloud capabilities.
– Stay informed about Salesforce updates and new features to drive ongoing improvements.

Requirements
– Strong knowledge of Salesforce Service Cloud features and functionality.
– Extensive experience using Salesforce Flow Builder for automation.
– Solid understanding of Salesforce security, including roles, profiles, and sharing rules.
– Experience creating reports and dashboards in Salesforce.
– Familiarity with best practices in user and data management.
– Experience using version control tools such as GitHub or Gearset.
– Fluent English.

Nice to Have
– Salesforce Service Cloud certification.
– Experience with Salesforce Knowledge and Omni-Channel.
– Understanding of Agile principles and work in Scrum teams.
– Ability to write user stories.
– Strong problem-solving skills and attention to detail.
– Excellent communication and interpersonal abilities.

Join us to help deliver exceptional service experiences for our clients while working in an innovative and collaborative environment.

CI&T is an equal-opportunity employer. We value and celebrate the diverse identities and lived experiences of our people. We are committed to building and sustaining a diverse, inclusive, and equitable workplace focused on shaping a better future. We believe innovation and transformation thrive in safe, inclusive, and diverse environments, where people from all backgrounds come together to exchange ideas.

Before applying, please review our Conflict of Interest Policy on our website. We strongly encourage individuals from diverse and underrepresented communities to apply.

Our benefits include:
– Premium healthcare
– Meal voucher
– Maternity and parental leave
– Mobile service subsidy
– Sick pay and life insurance
– CI&T University
– Colombian holidays
– Paid vacation
– And much more

Collaboration is our strength, diversity brings us together, and excellence guides everything we do. We welcome candidates from all backgrounds to apply for our opportunities.